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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I love the layout and quiet it was. I room door was open when i was sleeping at night and it was the staff. Stating something he could have stated over the phone.
Business response:
We appreciate you staying with us and providing your feedback. It was troubling to read about your experience at our hotel. This is not the impression we like our guests to have when they select our hotel for their lodging needs. You may have noticed from previous reviews, it is unusual for us to receive this type of feedback about our staff, so we sincerely apologize we let you down. Thank you for sharing your comments as it will help us improve. We hope you will consider this an isolated incident and come back for another ... read more
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I extended my stay for 2 days online with my credit card and I went back to bed and the receptionist call me to tell me I had to come down now. I explained I was sleeping she said it was not her problem. I went down to pay and their system was down. Horrible customer service by the receptionist and property manager.
Business response:
Thank you for sharing your concerns. We regret your disappointment with our front desk service. We can understand the disturbance it caused and we will let the individual know about this instance. We hope you will consider giving us a second chance so we can serve you better. Sincerely, Hotel Management
Disgusting Literally worst hotel I’ve ever stayed in. Front desk attendants were rude, there were no amenities such as a coffee maker or pans in room. Not to mention, we actually had to have police called! This motel is in the ghetto! There was a domestic dispute going on in the room on one side of us and a party going on in the room on the other side. Between all the noise and the springs poking through the cheap mattress... we got no sleep. This place is disgusting!
Business response:
Keith, thank you for being our guest. We apologize for the unfortunate incident you mentioned and regret the inconvenience it caused. Kindly note, to ensure the cleanliness of kitchenware, our brand standards require us to make these items available at the front desk rather than leaving them in the suites. We apologize you did not experience our front desk associate at their best. Your concerns have been shared with the staff so that they are more diligent going forward. We value your feedback and hope to have the chance to ... read more
I specifically booked a no smoking room, however, my room smelled like smoke when I arrived
Business response:
Thank you for your valuable feedback about your stay. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,639 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.