Extended Stay America - Los Angeles - LAX Airport - El Segundo

Business response:

Martin, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Jessica, thank you for reviewing your experience at our hotel. We are sorry for the disappointment you had with your suite and apologize for the difficulties which made for an uncomfortable stay. We have noted your feedback, and it will be discussed with the appropriate associates in an effort to deliver refreshing accommodations. We are also sorry for the inconvenience caused due to the hotel policy concerning in-room amenities. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to s... read more

Business response:

Thank you for sharing your feedback. We regret if you had any inconvenience due to the other guests on the property and for the smell you experienced in your initial room. We are a non-smoking hotel, on rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for reviewing our hotel. We sincerely apologize for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team to ensure we redouble our efforts towards providing our guests with the clean accommodations they deserve. We value your business and hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Nicole, it was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to prevent future guests from facing the same issues. We hope you will accept our apologies and consider giving us another chance to provide you with the seamless stay you deserve. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your recent stay. We are sorry for the maintenance issues you had in your initial suite and the inconvenience caused. Please be assured we have shared this with the appropriate team members. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback. We apologize that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We are very grateful for your patience, and it is our hope that we will have a future opportunity to show you the enhanced stay we are committed to providing every guest. Sincerely, Hotel Management