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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location terrible and rude staff
Business response:
Marcos, thank you for staying at our hotel. We apologize for the behavior of our associates and the inconvenience it caused. Please be assured that your comments are shared with all of them, and they have been reminded of our goal to deliver excellent hospitality. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management
Great location but staff are very rude Rude people and rooms not clean specially during COVID season
Business response:
Marcos, thank you for being a guest at our hotel. We apologize for the behavior of our associates. We will utilize your comments to enhance our service level. We also regret the inconvenience you had due to the cleanliness issue. Concerns like yours are taken seriously, and we will promptly address them with the appropriate individuals, as we actively follow public health guidelines. Thank you for sharing your feedback; we hope to accommodate you again and regain your trust. Sincerely, Hotel Management
The toilet don't work or flush properly. The 2nd room has cigarette stench.
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret the issues you encountered in your suite. We have shared your comments with the housekeeping and maintenance team to improve our service and facilities going forward so we can better serve our guests. We do hope you consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
After an 18hr. work shift. While checking in I was refused a room because I am from out of state. The receptionist said it was do to COVID restrictions but gave me the address of a hotel down the block. I was not informed of any conditions when the reservation was made. I have stayed at this hotel previously for convenience, never again. BTW I drove back to my work facility and slept in the parking lot.
Business response:
Thank you for your feedback. We are sorry for the issue you described. As your review is anonymous, we would appreciate additional information so we may properly investigate and follow up. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
You all have got problems in your company brand . Your worker broke in my room and stole things . This last trip was booked and when i got there they would not let me stay so if they charged me ,its fraud . I will check today because your brand is stealimg my cash.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and will investigate the concerns you raised. Sincerely, Hotel Management
Business response:
Rodricus, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Old and full of stench- not worth booking here The moment I walked into room 313 I regretted booking this hotel. The stench coming out of the room was horrendous. We immediately went to the Ralph’s right next door to buy some plug in air fresheners and an aerosol to spray down the place. We booked for a week And we had to spray down the place multiple times a day. I couldn’t stand the smell coming out of the dresser; old and moldy. In the bathroom, there was used toilet paper filled with poop in the basket. Clearly, if there... read more
Business response:
Debora, thank you for your review. We apologize for the unpleasant smell and the housekeeping service issues you experienced in your suite. Your feedback has been discussed with our housekeeping team to make sure we are diligent in our efforts moving forward. We also regret the inconvenience you had with your key card and that you were disappointed with our beds. On a positive note, we are glad our location worked well for you. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Manage... read more
This property is not the normal experience of an Extended Stay. The property felt very unsafe although the surrounding neighborhood was not.
Business response:
John, thank you for your review. We are sorry for the disappointing experience you had at our hotel. The safety and security of our guests are of utmost importance, and we appreciate your concerns. We hope you will consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Worst hotel experience of my life! After driving all night we got to the hotel and had to wait about 20 mins to be helped. Once they woke up and came to help, we were told it was sold out. Yet my card had been charged for the night. They ended up giving us someone else’s room (a no show I guess). We made our way to the room, door was stuck, not working. The front desk lady had to come and open it by going in through the window. She expected us to take that room (literally the only way to open the room was by going in through... read more
Business response:
Eli, please accept our sincere apologies for the issues you encountered in your suites and regret the inconvenience caused. We understand your frustration and have shared your comments with the appropriate teams to improve our service and facilities going forward so we can better serve our guests. Moreover, we are very sorry for the unpleasant service delivered by our front desk staff. Your review has been discussed with the appropriate individuals ensuring this is not repeated in the future. We hope you will consider giving... read more
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,639 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.