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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Save your money and stay somewhere else The hotel advertises free breakfast and wifi. Their "free breakfast" is a cupboard in the lobby with some to-go items. The wifi is free but very slow, you have to pay for better wifi. Also there is no housecleaning services unless of course you pay for it. For the money they were charging me 140$ per night it was not worth it. Also the rooms are very thin-walled and you can hear every thing the next door person saying or the tv show they're watching. My toilet didn't flush well and the... read more
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this a... read more
The hotel and room were very worn. The walls in the hall and room all needed paint- were dirty and scratched.
Business response:
Thank you for being our guest. We are sorry our hotel and room were not to your expectations and for the unpleasant stay you had with us. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Not a clean room also service is terrible, night time no will pick your phone
Business response:
We sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
None. Bed was very hard. Not enough pillows. It smells. And it was very uncomfortable
Business response:
Thank you for taking the time to share your feedback online. We apologize as your stay was impacted due to the odor issue. Also, we are sorry for the discomfort you had with the bedding. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
The first room I was given hadn't been cleaned. The second room had hair in the bed between the sheets and the sheets and blanket. The coverlet was dirty as was the carpet.
Business response:
We offer our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of daily cleaning. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
I've never stayed at a hotel with efficiencies where I had to request items needed for my kitchen. Also the electric burners did not heat up to where I could fry an egg, the left burner smoked when heated, the outlet by the burners did not work (the plate was broken as well) and the coffee pot leaked a lot when pouring. Just very disappointed.
Business response:
Thank you for being our guest. We are sorry to know you didn’t like our hotel policies and apologize for the maintenance issues in your room and the kitchenware provided. We consider your feedback very important, and thus it has been shared with the concerned individuals, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
horrible attitude racial profile people For some odd reason we were so many problems every 15mins it was a different complaint, there are no smoking rooms so we smoked outside for them to tell us there is no smoking on the property, all of a sudden we were loud ( my friend accidentally sprayed mace in the room )so we cleared out coughing and that was a problem. My flight didn't leave till late went to pay for another night so my girlfriend could stay and the black front desk lady had an attitude like she was mad she was blac... read more
Business response:
Thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for not meeting your expectations for a perfect experience. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,639 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.