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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad Bussiness Not clean bugs and ants in three differentd rooms i litterially show the office staff on duty i was changed to on the same night three diff rooms, i was told i would be refuned for atlesst one night by the general manager there and charge no parking fee well looking at my bank account they didnt do it refund me so i call her back and left message and she never return my call so i will be going to another level. Thank you
Business response:
Dear Stephanie, Thank you for your review. We are sorry that you had a disappointing experience at our hotel and we apologize for the issues that impacted your stay. We would appreciate additional information in order to address your concerns. We thank you for being our guest, and we hope you will allow us another opportunity to make up for our shortfalls from this visit. Sincerely, Hotel Management
I didn't like the fact that there were no utensils plates or cups available and the beds were HARD as ROCK very uncomfortable
Business response:
We are sorry to learn that you were disappointed with the kitchen utensils and bed. We have taken note of your comments as we are always looking for ways to improve our future guest experience. Thank you for reviewing your stay with us, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Proximity to where I needed to be, they accepted cats. But the rooms smelled of smoke and pot and we could hear everything the neighbors said. The initial cleanliness of the room was not great.
Business response:
We apologize for the odor you encountered during your visit. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We appreciate you alerting us to this issue, and we hope that you will come back and stay with us again. Sincerely, Hotel Management
I arrived to check in at 4pm, no rooms were cleaned yet and 8 people ahead of me waiting. After about 30 min I finally got to front desk. Then I was told it was $15 parking charge per night. Then he gave the people after me a discount of $4. Terrible place...
Business response:
We sincerely apologize for the delay you encountered at the time of check-in. We are working with our appropriate members of our team to ensure this is not repeated going forward. Thank you for being our guest, and we hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Lobby is filthy. Manager needs to look at what the guests see when checking in. It was just a dumping ground of everything from garden tools, linen, paperwork, and junk. Staff members could learn to, at the very least, smile and say hello. They could care less and just there for payday. Key didn't work for 2nd night when we returned around 12:30am. No one around to assist. We ended up going home as we could not get into the room. Needless to say, we will not be back to this property as we frequent the area. Too many other be... read more
Business response:
Thank you for the feedback. We are sorry for the service issue you experienced and regret the inconvenience it caused. We will investigate what went wrong in your instance and will remind our staff to be more diligent. We also apologize for not meeting your expectations with the cleanliness issue you encountered. Your concerns will be shared with the housekeeping team to ensure a better experience going forward. We value your feedback and hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Manage... read more
I was expecting a fully stocked kitchen, as advertised, however there was not one single utensil. Very disappointed.
Business response:
Thank you for staying at our hotel. We are sorry as we didn’t explain our kitchenware policy to you upon arrival. Kindly note, to ensure cleanliness, brand standards require us to keep dishware at the front desk. Your feedback will help us communicate such vital information effectively going ahead. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Excellent The best Extended Stay America hotel we've ever stayed at. They didn't have enough plates and cups for everyone and the MW should probably be replaced but the great room (comfortable, large, clean) and the excellent service more than made up for it. Unbeatable location too.
Business response:
Thank you for choosing our hotel. We are pleased to know you liked our associates and that you enjoyed the spaciousness and cleanliness of your room. We would like to inform you that, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We appreciate your feedback and hope to host you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,639 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.