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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathtub drain was stopped up with hair and debris to the point I had to go buy gloves to pull hair from drain, the air conditioner was broken so it wouldn’t cool off in room even with the window open. It was MUCH cooler outside than in our room. Never got fixed so we moved hotels. No one ever brought towels; we had went and bough our own towels. Nice property but poor management and maintenance and it needs updated!
Business response:
Thank you for taking the time to review our hotel. We apologize for the maintenance issues you had in your room and apologize for our failure to address it during your stay. We routinely do preventive maintenance and, regrettably, we didn't get to this in time. We are sorry this spoiled an otherwise great stay. We hope we have the chance to make a better impression on a future visit. Sincerely, Hotel Management
Someone tried to enter my room while checked in. When I spoke to the front lobby personnel, first she denied someone having access to my room, there was complete disregard of my safety.....and this affected my entire sleep that night. then later she said that her manager told her that he asked someone to go in and check my room because the window is open. I closed my window the minute I entered my room then turned on my A/C so whoever tried entering my room that night could have done a courtesy knock first......I don’t know ... read more
Business response:
Thank you for staying at our hotel and for sharing your concerns. Please accept our apologies for the instances you outlined and our lack of responsiveness while you were here. The service that you described is not typical for us, and steps have been taken to address the issue. Please consider giving us another chance so we can provide you with a more satisfactory stay. Sincerely, Hotel Management
I made the reservation at the airport after a long trip, and when my über driver dropped me there it was all closed. I picked the phone outside only to hear that the hotel was full, they knew of my reservation but never contacted me prior to my arrival. I just crossed the street and stayed at another hotel. This was at 1:30 am.
Business response:
Dear José, Thank you for choosing us to accommodate you and sharing your review. We are terribly sorry about the issues you experienced with your reservation upon your arrival, and for the inconvenience, this caused you, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures, so this does not happen again. We appreciate your feedback, and we hope you will give us another chance in the future to make this up to you and demonstr... read more
My complaint is that I have an unauthorized charge on my card for 116 .06 and I just spoke to your guest relations and they're saying it's for a no-show fee when I stayed there Saturday and Sunday and also paid for parking which I think is ridiculous when I'm paying for a room I have to also pay for parking makes no sense.
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,639 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.