This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible stay. Definitely not at the star level. The room smelled like pot and there was mildew in the bathroom.
Business response:
Dear Guest, thank you for choosing us for your accommodation needs and for the feedback. We apologize for the smell of smoke you experienced in your guest suite. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for being our guest and we hope to see you soon. Sincerely, Hotel Management
Room wasn’t clean the next day. Noisy at night. Staff were polite.
Business response:
Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest. We are sorry your sleep was disrupted by noise. We are also sorry if our housekeeping policy was not shared with you at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will allow us ... read more
UNhappy stay Handicap room wasn’t convenient at all. Not very clean . The whole room needed updating. Had to pay for parking and there was no shuttle to the airport. Will never stay again at any ESA.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Ripoff tipoff The place is run down, in need of a good cleaning....the stairwells and passageways were stained and dirty. The room was clean, but the walls were thin enough that we could hear the TV next door in the early hours of the morning. The charges through Hotels.com did not cover the undisclosed parking fee of $15 plus tax for the overnight stay. The Marriot only charges $10, and they tell you that upfront. I won’t be using this place again.
Business response:
Warren, thank you for being our guest. We are sorry for the issues you had and that you were unaware of our parking fee. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
The breakfast consists of coffee, granola bars and pre-packaged muffins. Heat did not work in my room. No comp offered. Poor desk employee attitude. Sketchy neighborhood.
Business response:
Louis, thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to... read more
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Our flight was delayed by three hours and we didn’t arrive until 11pm. The office was dark and locked. We tried the phone next to the lobby and let it ring for over two minutes. After hanging up, the phone went dead. Fortunately, I had written down the phone number of all places we are staying. I called on my cell phone and let it ring another 50-60 times before getting an answer. After that, everything went smoothly. There was no apology or explanation.
Business response:
We hope you will accept our apologies for not providing the exceptional service you should always receive from us. Our goal is to give consistent, great service to all of our guests, and we are sorry we failed in our efforts. We would be honored to have you visit us again to restore your faith in us. Thank you for the valuable feedback, we are grateful for your business. Sincerely, We hope you will accept our apologies for not providing the exceptional service you should always receive from us. Our goal is to give consisten... read more
Hidden fee on parking lot, long time to check in and wasnt notified about it
Business response:
Please accept our sincerest apologies for the service issue you encountered and for the disappointment you had with our parking charges. Your feedback has been shared with the appropriate team so that we can see where we can make improvements and improve our future guest's experience. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,639 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.