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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was lots of noise and sound around us 😩😞😳 the one who was upstairs of us they made a lots noise at midnight and I was call to office but nothing happened and they still makes noise.
Business response:
Thank you for sharing a review. We sincerely apologize that you interrupted your sleep and we were not able to address this to your satisfaction. Your comfort is very important to us. We are reviewing this with our front office staff to make sure we are doing everything possible to prevent this type of situation. We hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, Hotel Management
Never ever will stay there
Business response:
Sarjit, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Hotel was dirty, rooms were smelly. They lock lobby and you have to wait outside until someone comes out. The area wasn’t the best either.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
NO RESPETO MI RESERVACION NO ME RESPETARON LA RESERVACION, ASI QUE SOLICITO QUE ME BONIFIQUEN, YA QUE TUVE QUE DORMIR EN EL AUTO EN EL ESTACIONAMIENTO
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I was surprised that there was a 16.00 a day fee for parking. This was not mentioned in the ad or anytime before I got there. I could have picked a nicer hotel for that much more money.
Business response:
Thank you for evaluating your stay. We are sorry you were disappointed with our parking charges. Our third party clearly states about the parking fee. We review our pricing regularly to make sure that we are priced competitively. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Room was suppose to be suite with king bed and double bed in pull out couch. The pull out he was at best, a single bed. Asked front desk for a possible bigger room and was informed that because we booked with Expedia, we couldn’t move. We offered to pay difference but was still told no.
Business response:
Bhavya, thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,639 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.