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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
We got out of car check in made it to back black guy approached at gun point tried robbing us are first night he shot into the car we got into an accident this place looked very safe but is far safe
Business response:
We are sorry that this happened to you. However, this incident was total random and has never occurred before. I hope that you heal from this experience and we are happy that you are alive and well. Again please accept out deepest apologies.
The property was just ok. It was mostly clean besides a hair found in the sheets, I understand it's hard to get every single hair out but ewe regardless. There is no parking for checking, the lobby is located in a weird spot because you can't park to check in. The free breakfast, don't count on much besides a "grab and go" breakfast. No fruit option with that either. Just muffin, granola bar and oatmeal. Coffee and hot chocolate. No cold drink option at all not even water. I would have preferred to stay at another hotel that... read more
Business response:
We can't apologize enough that our front desk staff was not at there best. We value your business and always want to provide you with the highest standard of customer service. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. We are sorry for your experience. Thank you for staying with us and for your feedback. Please come back and stay with us again. Sincer... read more
No luggage carts, queen bed turned out to be double! Inadequate parking! Overall not a good experience. The lady checking in prior to me left and I would have too had we not prepaid!
Business response:
We are sorry for not meeting all of your expectations and for the unpleasant stay you had with us. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Although I had requested only hotels with a shuttle, there we were stuck without transportation! Fortunately my co-traveler had the Uber app. The building is not even close to looking as nice as the photo and the lobby was kind of creepy.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking immediate actions to make sure future guests do not encounter the same problems. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Door lock non operable locked outside our room x4 occasions not to mention we were unable to retrieve our belongings until following morning
Business response:
Lucy, thank you for your valuable feedback. It is very unfortunate that your experience did not reflect the quality that you expect from us. We regret the inconvenience it caused. Please consider this an isolated incident and we hope you will give us another chance to show you our true hospitality. Sincerely, Hotel Management
Parking Disappointed that there was a $15 a day parking charge. Didn’t find out until I checked in and then too late to cancel the reservation. Will not stay there again, very disappointed.
Business response:
Patrick, thanks for evaluating your experience at our hotel. We are sorry to read you weren’t happy with our parking fee and that you weren't aware of these charges prior to your stay. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I love the location.. but the property it’s self not so much, the night staff was very rude and unprofessional!! However The guy on duty in the morning was very nice.
Business response:
We apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,639 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.