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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First room I was given hadn’t been properly cleaned. Bathroom still had dirty towels around and used soaps on the sink and in shower. Bathroom trash hadn’t been emptied. Went back to front desk and was given another room. The new room was clean and smelled fresh. Hallways smelled. A cross between pet odor and fried food. Only stayed 2 nights and really only needed a place to sleep for my short trip to the area. Staff was friendly/helpful enough. Overall, about what I would expect for what I paid.
Business response:
Dear Guest, We sincerely apologize for the initial condition of your room and the inconvenience it caused upon arrival. This is not the standard of cleanliness we strive to provide. We are glad that our team was able to promptly assist you with a room change and that the new room met your expectations. We also appreciate your comments regarding hallway concern and will address this with our housekeeping team. Your feedback is valuable, and we are pleased you found our staff helpful. We hope to provide you with an even better... read more
ok
AC was good
Business response:
Thank you for staying with us.
Big rooms with stove and fridge. I asked for a pan to make eggs on the last day before we checked out and we were able to make breakfast. I just wished they would have told me it was Available when I first checked in.
Business response:
Dear Guest, We are glad to hear that the spacious rooms and kitchen amenities at Extended Stay America contributed to a comfortable stay. It’s great that you were able to enjoy breakfast on your last day, though we apologize that the availability of the pan wasn’t shared with you upon arrival. Having all the details upfront can make a stay much smoother, and we appreciate you pointing this out. Thank you for taking the time to share your feedback, and we hope to have the opportunity to provide an even more seamless and enjoy... read more
Ac was perfect but building is what u pay for
Business response:
Dear Guest, Thank you for sharing your feedback. We’re glad to hear that the air conditioning met your expectations and kept you comfortable during your stay. However, we understand that aspects of the building may not have fully met your standards. We appreciate your honest comments, as they help us identify areas where improvements and updates are needed. Our goal is to provide both comfort and value to every guest, and your input is important in that process. We truly value your stay and look forward to welcoming you back... read more
Does need alot of updates to the rooms
Business response:
Dear Guest, Thank you for your feedback. We appreciate you taking the time to share your thoughts regarding the condition of our rooms. We understand that updates and improvements are important to maintaining a comfortable and enjoyable stay, and we regret that your experience did not fully meet expectations. Please know that we are continuously working on property enhancements and renovations to better serve our guests. Your comments are valuable in helping us prioritize these efforts. We truly appreciate your stay and inpu... read more
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,302 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.