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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Your room is okay. I was hoping for a better price. I was hoping for a discount since I've been here for a while since I lost everything in the Altadena fire.
Business response:
Dear Guest, Thank you for choosing Extended Stay America and sharing your feedback with us. We are sorry to learn about the circumstances that brought you to stay with us, and we understand how challenging this time must be for you. While we are glad the accommodation met your needs, we regret that we were unable to offer more flexibility with pricing. While we continuously aim to set our rates reasonably and competitively, your feedback is sincerely valued. We remain committed to supporting our guests as best we can and hop... read more
This hotel was a five minute walk to the Arcadia metro station. The metro is 1.75 to Union Station (plus $2 to buy a tap card) and then $12.75 to get the Flyaway bus from Union Station to LAX.
Clean room
Business response:
Dear Guest, We are glad to hear that you found the room clean and welcoming during your stay at Extended Stay America. Knowing that the environment felt comfortable for you truly means a lot to our team. We aim to provide a pleasant and easy experience for every guest, and your feedback reassures us that we are on the right track. We appreciate you choosing us and look forward to seeing you again on your next visit. Sincerely, Hotel Management
Your rooms are okay, they are clean, the good part is that they have a larger refrigerator and the two burner stove. I was hoping for the price to be a bit better since I lost everything in the Altadena fire
Yes
Business response:
Dear Guest, Thank you for choosing us! It's wonderful to know that you enjoyed your time at Extended Stay America. We look forward to serving you again in the future. Sincerely, Hotel Management
Breakfast is coffee and oatmeal packs. This is a place where people live. The staff was very helpful in trying to accommodate our needs.
Business response:
Dear Guest, Thank you for your review. We are glad to hear our staff was helpful and worked to accommodate your needs. However, we are sorry for not meeting your other expectations. We appreciate your feedback regarding the breakfast offerings. Your insights help us better understand how we can continue to improve the guest experience. We hope to welcome you back again soon. Sincerely, Hotel Management
Update
Business response:
Dear Guest, We are glad you chose to stay with us. Our goal is total guest satisfaction in all areas of our hotel, and we appreciate your observation as we continue to seek opportunities for improvement. We value your input and hope to accommodate you again with a better impression next time. Sincerely, Hotel Management
Needs updating.including Tv
Business response:
Dear Guest, Thank you for taking the time to review your experience with us. We apologize for the inconveniences you encountered in your room during your stay. We appreciate our guests' constructive feedback as we continually strive to enhance and maximize our guest services. We hope to have the pleasure of exceeding your expectations the next time you are in the area! Sincerely, Hotel Management
It had roaches
Business response:
Dear Guest, Thank you for bringing this to our attention. We sincerely apologize for the pest concern, as this is certainly not the experience we want any guest to have. Cleanliness and comfort are taken very seriously, and your comments will be reviewed with our pest control provider and maintenance teams so appropriate action can be taken. We understand how upsetting this situation can be and regret the distress it caused during your stay. Your feedback is important to us, and we hope you will consider giving us another op... read more
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.