Extended Stay America - Los Angeles - Monrovia

Business response:

Dear PATRICIA, Thank you for staying with us and sharing your feedback. It’s great to know that our location is conveniently close to a variety of dining options. At the same time, we regret that your stay did not fully meet your expectations. We wish we could have had the opportunity to address your concerns while you were still here. We hope you will consider giving us another chance in the future to provide a more enjoyable and seamless stay. Sincerely, Hotel Management 

Business response:

Dear Elizabeth, It’s wonderful to hear you enjoyed a clean room and friendly service during your stay at Extended Stay America. Our team takes pride in creating a comfortable environment, and it’s gratifying to know this made a positive difference for you. Your feedback is greatly appreciated and motivates us to keep delivering attentive service. We look forward to welcoming you back on your next visit. Sincerely, Hotel Management 

Business response:

Dear Jose, Thank you for choosing to stay with us and sharing your experience. We’re delighted you enjoyed your visit, and your feedback helps us continue enhancing our services. While some aspects may not have fully met your expectations, we will use your comments to guide improvements. We look forward to welcoming you back and ensuring your next stay is truly pleasant. Sincerely, Hotel Management