Extended Stay America - Los Angeles - Monrovia

Business response:

Dear Guest, We appreciate you acknowledging the efforts of our team. However, we regret that the amenities did not fully meet your expectations during your visit. Our accommodations are designed to support both short-term and extended stays, and it is disappointing to learn that some items were unavailable at the time. Please know that your comments help highlight areas where we can improve. We are actively reviewing these matters as part of our ongoing commitment to elevating the overall experience we provide. We value your... read more

Business response:

Dear Guest, Thank you for sharing your thoughts with us. We’re pleased to know your stay met your expectations and appreciate you choosing our hotel. While we aim to offer a comfortable and dependable experience, we’re always looking for ways to enhance the overall stay for our guests. Your feedback is valuable as we continue to refine our offerings. We hope you’ll consider visiting again, as we would welcome the opportunity to provide an even better experience next time. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America and sharing your feedback with us. We are sorry to learn about the circumstances that brought you to stay with us, and we understand how challenging this time must be for you. While we are glad the accommodation met your needs, we regret that we were unable to offer more flexibility with pricing. While we continuously aim to set our rates reasonably and competitively, your feedback is sincerely valued. We remain committed to supporting our guests as best we can and hop... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We apologize that aspects of the building and in-room fixtures did not meet expectations, and we regret that it affected your comfort during the night. Guest insights like yours are invaluable as we continue to evaluate areas for improvement and consider future upgrades. Providing a comfortable and welcoming environment remains our priority, and we’re committed to enhancing the overall guest experience. We hope to have the opportunity to offer a more r... read more

Business response:

Dear Guest, Thank you for bringing this to our attention. We sincerely apologize for the pest concern, as this is certainly not the experience we want any guest to have. Cleanliness and comfort are taken very seriously, and your comments will be reviewed with our pest control provider and maintenance teams so appropriate action can be taken. We understand how upsetting this situation can be and regret the distress it caused during your stay. Your feedback is important to us, and we hope you will consider giving us another op... read more