Extended Stay America - Los Angeles - Monrovia

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to know that you had a cool and enjoyable experience during your stay at Extended Stay America. Our team works hard to create a comfortable, welcoming, and pleasant atmosphere for all our guests, and it is always rewarding to hear positive remarks. Even brief comments like yours mean a great deal and motivate us to continue delivering quality service and hospitality. We truly appreciate your visit and look forward to providing you with another... read more

Business response:

thank you! 

Business response:

Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced when breakfast was not available and no team member was present to assist you. We understand how frustrating this must have been, especially in the early morning hours. This is not the level of service we strive to provide, and your comments have been shared with our team to ensure proper coverage and communication moving forward. We truly value your input and appreciate you bringing this matter to our attent... read more

Business response:

Thank you for your feedback! 

Business response:

Thank you for your feedback! 

Business response:

Dear Guest, Thank you for your wonderful feedback. We are thrilled to hear that you appreciated our customer service during your stay at Extended Stay America. Our team is dedicated to providing friendly, attentive, and professional service to every guest, and it is always rewarding to know when those efforts are recognized. Your kind words will be shared with our staff as encouragement to continue delivering exceptional hospitality. We truly appreciate you choosing to stay with us and taking the time to share your experienc... read more

Business response:

Thank you for your feedback!