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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The vending machines were never found. The “continental “ breakfast is just of muffins, granola bars and milk and it ends early. There was hair and stains on the towels and bed sheets. And when it was time to check out I waited about 20 minutes to find no staff I had to just leave my key and leave.
Business response:
Thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
No amenities no maid service and the staff was not that helpful
Business response:
Thank you for being our guest. We are sorry you did not experience the best from our staff. Please know we provide thorough training for all associates, and we will redouble our efforts. Also, know to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Angelica, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Older unit. Nothing in the kitchen area, not even a coffee pot unless you request it. Expected a couch, only had 1 chair. Very disappointing
Business response:
Thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own amenities. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you again for your feedback... read more
The tub clogged, we needed to transfer rooms the room smelled like cigarettes
Extremely overpriced for the nature of this facility. Furnishings were low grade....tv was difficult to operate, had poor reception, thus difficult to view.
Business response:
Burdette, thank you for being our guest. We apologize for the difficulties you mentioned and that you feel we did not merit the rate you paid. Please be assured that we have discussed your feedback with the concerned team, and we're working with them to fix the problems you mentioned. Also, know we conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. We hope you will give us a chance to impress you on a future visit. . Sincerely, Hotel Management
Never stay at this hotel!! No soap or amenities in bathroom .
Business response:
We apologize for not informing you about our hotel policies. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk complimentarily. We will be sure our front office team communicates this more clearly going forward. Please consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
HORRIBLE PLACE TO STAY.If you can stay away from this place,It will be more comfortable to sleep in your car,Extended Stay America.Front service was not welcome at check in,sofa bed at Deluxe Suite (you have to make your self) according a front desk agent,we call for sofa bed has not been made,after 10 minutes someone knock on door and just pass to me a bedding set,after asking who is going to make I have answer "you got to do it".We are in hurry because of the soccer game that evening and didn't check the entire room.After ... read more
Business response:
Thank you for your stay and comments. Please accept our apologies for the less than positive experience with our front desk associates. We have shared your comments with our team to ensure we meet the high standards you should expect from us every single stay. Thanks again for your feedback, and we hope you will give us another chance to demonstrate the excellent service we strive to provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,236 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.