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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lots of difficulty getting keys that worked—incorrect keys were made three times. No protein sources at breakfast. No kitchen supplies were offered at check-in, then only plastic utensils and paper plates.
Business response:
Thank you for staying with us. It is obvious from your comments that we failed to live up to expectations. Please accept our apologies for not providing the great service you should always expect from us. Your comments will be shared with our team to prevent such mistakes from going forward. We appreciate your feedback and hope you will stay with us again to see how we have taken your comments to heart. Sincerely, Hotel Management
There was no one at the front desk for at least 10 minutes when I arrived. It was a non-smoking room that reeked of smoke - the whole thing should have been repainted and the drapes replaced to help with that. Breakfast was packaged oatmeal and muffins/granola bars - pretty light to call breakfast.
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Not too clean dusty laps and room lightbulbs were blown. Sink was clogged outside area parking lots very unkept and dirty trash everywhere. My family all stayed here I got a total of 3 rooms my sisters room was also unkept and dusty shower was not working right bed felt broken.
Business response:
Please accept our sincere apology for the difficulties you encountered with your rooms. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Not worth it. Hotel is kind of run down and older. Beds are uncomfortable and pillows are paper thin. Carpet where stained and we had to clean refrigerator before we used it. Definitely not worth the $100 per night.
Business response:
Alex, thank you so much for taking the time to post a review of the hotel. We are pleased to read that you enjoyed your overall stay with us. However, we are sorry that you felt that the price you paid for the room did not support your accommodations. We have addressed all your concerns and hope you will choose to stay with us again on a future visit. Sincerely, Hotel Management
Problem with TV. Signal kept dropping out. Everything else was fine
Business response:
Thank you for choosing Extended Stay America. We are glad that except for an issue, you had a comfortable time with us. We value your feedback and hope to welcome you again whenever you are back here. Sincerely, Hotel Management
Near my destination and food choices within walking distance.
Business response:
Lori, thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management
Satisfied I like the privacy of this place.
Business response:
Dana, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 4.3 star rating with 1,346 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.