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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was extremely nice and helpful. This location is close to a lot of restaurants and highways. Great stay!
Business response:
Connie, thank you for the kind review of Extended Stay America. We work hard to deliver excellent hospitality, so we appreciate you highlighting all the positive aspects of your stay. We're also glad that our ideal location made your stay a memorable one! Thank you for being our guest at the Holiday Inn & Suites Ocean City, and we hope that you will stay with us again. Sincerely, Hotel Management
The place is really nice and very homey! Complete with all necessities, easy access to various food chains/restaurants, transits, the surrounding view is beautiful, and it is located in a really quiet place. The only thing that we weren’t quite happy about was the room that was given to us. We originally booked a room with 2 beds and they gave us a room with one king bed only. My dad had to sleep on the couch through out our whole stay because we all couldn’t fit on the bed. They weren’t able to transfer us to a room with 2 ... read more
Business response:
Thank you for choosing to stay at Extended Stay America. We are glad to know you enjoyed the outstanding service delivered by our associates and that you loved our great location. However, we regret the reservation issue you encountered and that our staff was unable to resolve it to your satisfaction. We appreciate all of your feedback and look forward to seeing you again soon. Sincerely, Hotel Management
Enjoyed it very much
Business response:
Anthony, thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Rebranding call yourself camper's land! Checked in for 3vnighrs the two hotels arcoss thevstreet were sold out and this time the hotel halls seemed to be cleaned up but the noise level between the guests on the floor the burt food next door and the 210 fwy. traffic well if possibe stay somewhere out. New mane if extended stay should nmbe camper land.
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry for not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Reasonably priced alternative to a hotel... Single Queen studio was suitable for one person. Better than a motel and just under a typical standard hotel in regards to accommodations. Room is equipped with a stove and fridge. Pots, pans, plates, and utensils can be requested if you need them. Bedding wasn’t the greatest but did the job for one night. 32” Tv in room and ample closet space. Staff was pleasant and attentive. Location wasn’t bad and felt safe. Reasonably priced rooms. Variety of places to eat nearby and within w... read more
Business response:
Charles, thank you for staying at Extended Stay America. We are glad to know you were impressed with your apartment-style room and that you found us to be a good value. It is even great to read you enjoyed our location and also appreciated our associates. Thank you again for taking the time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management
Lots of difficulty getting keys that worked—incorrect keys were made three times. No protein sources at breakfast. No kitchen supplies were offered at check-in, then only plastic utensils and paper plates.
Business response:
Thank you for staying with us. It is obvious from your comments that we failed to live up to expectations. Please accept our apologies for not providing the great service you should always expect from us. Your comments will be shared with our team to prevent such mistakes from going forward. We appreciate your feedback and hope you will stay with us again to see how we have taken your comments to heart. Sincerely, Hotel Management
There was no one at the front desk for at least 10 minutes when I arrived. It was a non-smoking room that reeked of smoke - the whole thing should have been repainted and the drapes replaced to help with that. Breakfast was packaged oatmeal and muffins/granola bars - pretty light to call breakfast.
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Not too clean dusty laps and room lightbulbs were blown. Sink was clogged outside area parking lots very unkept and dirty trash everywhere. My family all stayed here I got a total of 3 rooms my sisters room was also unkept and dusty shower was not working right bed felt broken.
Business response:
Please accept our sincere apology for the difficulties you encountered with your rooms. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 4.3 star rating with 1,371 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.