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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property was extremely old. The first room shown to me was as next door to a barking dog apparently left alone during the day. Second one on was depressing and old. Could not stay at this property. Canceled reservation and requested refund. Expedia immediately gave my refund
Business response:
Dear Elizabeth, We apologize that your visit to our hotel did not meet your expectations. We understand that the age of the property and the noise disturbance from the neighboring room were significant issues. We appreciate you bringing these concerns to our attention. Your feedback will help us identify areas where we can improve. Thank you for being so understanding.Sincerely,Hotel Management
Was there for 4 nights, for 2 nights the cops visited, no room service, breakfast is horrifying, nothing but a muffin and oatmeal (all taste nightmarish) okay coffee. Around the hotel was full with house animals feces.
Business response:
Dear Chiting, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously and are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Ok
Business response:
Dear Ajay Kumar, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management
Ants everywhere, bed extremely hard and worn out, tub glaze peeling, hallways smells like smoke, old building not kept up
Business response:
Dear Porsche, Thank you for your feedback. We apologize for the issues you encountered during your stay, including the presence of ants, bed comfort, and maintenance concerns. These issues are not representative of the standard we strive to uphold, and we will immediately address them with our team. Your comments about the condition of the building and hallways will also be taken into account as we continue to work on improvements. We appreciate your feedback and hope to welcome you back for a better experience.Sincerely,Hot... read more
Pot smell in hallways. Street people in lobby and hanging out in elevator. We left.
Business response:
Dear Charleen,Thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for not meeting your expectations, and we hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,210 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.