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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A little scary... We know this area and seemed decent but when we drove up, there were many vagrants in and around parking lot and just felt our vehicle would be unsafe or get broken into during the night. People were keeping the outer doors open with rocks and many loud noises throughout the night. We actually slept in our street clothes. We wouldn't have stayed but it was 10 PM and we'd been traveling all day. I must add though, that our vehicle did NOT get broken into.
Business response:
Thank you for choosing to stay with us. We were sorry to read that we did not live up to your expectations. Our guests' safety and security is our utmost priority, and we will share your comments with our department heads so that we can take corrective actions. We regret the inconvenience caused, and we hope you will give us another opportunity to experience our hotel as you should have on this visit. Sincerely, Hotel Management
Business response:
Alieah, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Roaches!!! If there was not any roaches, no real complaints. But the fact I couldn’t sleep because every time I turned off a light and turned it back on there was a roach.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the roaches in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Worst weekend stay. Read reviews! I should of took the time to read the reviews. Save your money and go elsewhere. This place sucks! Checked in at 6pm and they still had to clean up a room to get it ready. Super slow check in. Sketchy people stay hanging out outside smoke who knows what. Dirty stained carpet in the room and nasty sink. Loud music up until 3am. Police came twice to shut it down. No comfort or peace of mind and was actually scared my car was going to get broken into. Don’t let the location fool you this place ... read more
Business response:
Please accept our apologies for the unpleasant stay you had with us, and we regret your suite was not ready upon arrival. We are reviewing this situation to see what went wrong so we can avoid this in the future. Also, we regret the cleanliness and noise issues you encountered in your room. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Please consider giving us another chance to prove we are up to the task of delivering excellent servi... read more
Disappointing Very disappointed from the minute we entered the room. There was an odor that smelled of must, not the fresh clean smell you would expect. I completely understand the circumstances we are in during this pandemic; however, the fact that neither the website nor the hotel staff failed to mention that no cookware was going to be provided in the kitchenette resulted in having to go out to purchase our own items. Had we known this prior to our stay, we could have brought items from home. In addition to that, I found ... read more
Business response:
Thank you for taking the time to share your comments. We are sorry your suite was not in a spotless condition as it should have been. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each suite prior to occupancy by the next guest. We fell short in our processes and are reviewing them so we can avoid this from happening again. Please know, to ensure cleanliness, kitchenware for your suite is available at the front desk, and our team delivers it to your suite upon re... read more
I never got to check in because hotels.com never gave me proper information to check into a hotel.
Business response:
Rendy, thank you for sharing your feedback. We regret the issues you faced with the third party channel and that we missed the opportunity to host you this time. We hope to host you on another occasion in the future. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Gave my reservation away
Business response:
Thank you for sharing your feedback. We are sorry for the instance you mentioned and regret the disappointment it caused. We are reviewing this situation from our end to ensure we handle such situations better going forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
They overbooked the room and downsized my room to a twin bed. Then sent me to a room with an awful smell. The replacement wasn't that much better. With the dogs barking and the neighbor banging on the walls all night, the hotel over all had a bad smell. And the workers weren't very cordial
Business response:
Olivia, thank you for being our guest. We are sorry we were unable to accommodate you in the room you booked and the difficulties you had with it. Your feedback has been discussed with our housekeeping team to ensure proper procedures are being followed to remove the smell. We also regret the noise issues you encountered, and we wish we had the opportunity to address the problems while you were here. Meanwhile, we have asked our associates to make sure we are consistent with our service delivery. We hope you will consider gi... read more
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,621 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.