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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Probably won’t stay again No plug for the bathtub, no dishes, fridge was dirty, kitchen sink was rusty, found a dead cockroach, dust bunnies all over the ceiling
Business response:
Dear Alan, Thank you for selecting us. We regret we did not meet your expectations for a maintained room and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations and are currently having the same conversation with our brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our priority is to serve our guests with excellent service; anything lacking in this is taken ver... read more
Most horrible hotel It was horrible Roaches in the hotel rooms no room key to enter my room at all front desk guy had to walk me to my room to let me in so I didn’t leave out again and bathroom sink was clogged!
Business response:
Dear Guest, We are deeply sorry to hear about your disappointing experience during your recent stay. Your feedback regarding the cleanliness and the maintenance issues is deeply concerning. Please accept our sincerest apologies for the inconvenience caused. We take your concern seriously, and we will address these issues to ensure a more comfortable stay for our guests in the future. Your satisfaction is important to us, and we are committed to improving our services to provide a more enjoyable experience. We hope you recons... read more
I stayed in a lot of hotels , and this one is by far the worst one I ever stayed in. . I would not recommend it to anyone.
Business response:
Dear Greg, We are genuinely sorry to hear about your disappointing experience during your recent stay. Please accept our sincere apologies for any inconvenience or discomfort you encountered. We understand the importance of providing a comfortable and enjoyable stay for all our guests, and it is disheartening to hear that we fell short of your expectations. We continuously work to improve our services and facilities, and your feedback will be invaluable. We hope you will consider giving us another chance to provide you with ... read more
Do not stay here
Business response:
Dear Joseph, Thank you for sharing your experience with us. We're genuinely sorry about your disappointing experience. Your feedback is vital, and we take it seriously. We're committed to providing exceptional service and accommodations, and we regret falling short of your expectations. We hope to regain your trust in the future. Thank you for sharing your feedback, and we hope you have pleasant travels ahead.Sincerely,Hotel Management
Close to Toyota Arena . We were attending an event so walking from the hotel was an option . This place is run down It used to be a nice place before the pandemic , not any more. People live there , some smoke weed in the rooms , very sketchy people, Very limited on services . Needs an urgent renovation .
Business response:
Dear David, Thank you for sharing your feedback regarding your recent stay. We're glad our proximity to the Toyota Arena was convenient for your event attendance. However, we're sorry to learn about your disappointment with the suite and regret any inconvenience caused by the inconsiderate guests. We are committed to maintaining and enhancing our hotel's appearance and functionality to ensure guests enjoy a comfortable and satisfying visit. We want to assure you that plans are in place to address these needs. We hope you'll ... read more
Extremely bad hotel
Business response:
Dear Nancy, Thank you for your review. We're sorry to hear about your disappointing experience. Your feedback is important to us, and we would like to learn more about what happened during your stay to address any issues promptly. We appreciate your feedback and hope to have the opportunity to restore your trust in our hotel in the future.Sincerely,Hotel Management
This place is horrible. Trash everywhere. I had roaches in my room plus the tub was clogged. Outside the trash cans were overspilling with trash. People smoking in the hallways and I found out people actually live there. Pictures on the website is nothing but false advertisement. Never again
Business response:
Dear Jesus, Thank you for being our guest and sharing your feedback. Your concerns regarding cleanliness, maintenance issues, and the overall atmosphere of the property are genuinely troubling, and we extend our sincerest apologies for the inconvenience you encountered. Please know that we take these matters seriously, and immediate steps will be taken to address the issues you've highlighted, including enhancing our cleaning and maintenance protocols and addressing any ongoing concerns with long-term guests. We understand t... read more
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,590 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.