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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property way very dirty and smelly dirty, cigarette and pet odor and hair unable to stay I started wheezing right away
Business response:
Dear Patricia, We apologize for the discomfort you experienced during your stay. Providing a clean and comfortable environment is our utmost priority, and we regret falling short of your expectations. Your feedback regarding cleanliness and odors is concerning, and we will address these issues promptly with our housekeeping team. We understand the importance of maintaining a fresh atmosphere for all guests and will take immediate steps to improve. Your well-being is important to us, and we hope to have the opportunity to res... read more
Place was dirty, cucarachas in the room
Business response:
Dear Armando, Please accept our apologies for not meeting your expectations during your visit. We regret any inconvenience you experienced with our housekeeping. We can understand the frustrations you experienced, and we are very grateful for your patience. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any futur... read more
Roaches all in the bathroom
Business response:
Dear Dontae, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
Several things to consider… We happened to be there on a night the fire alarm went off. We followed our instincts to evacuate. The firefighters got there. Moments later they left. No communication, while this is happening, or whatsoever from any employee. We kept waiting outside for a “safe” to go back. Nothing!! Pass by the reception to see if there was any information. The attendant was on the phone, careless about our presence. The breakfast bar is hot water and a mini muffin. Infested, roaches in the room. Wi-Fi lowest s... read more
Business response:
Dear Mario, We sincerely apologize for the unsettling experience you encountered during your stay. Your safety and comfort are our top priorities, and we apologize for any lapse in communication and service during the fire alarm incident. Rest assured, we will address this with our team to ensure proper procedures are followed in emergencies. Additionally, we apologize for the cleanliness issues you experienced, and we will work diligently with our pest control team to address any infestations promptly. We hope you will reco... read more
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.