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Extended Stay America - Los Angeles - Simi Valley
- Hotels
- Simi Valley, CA
About this business
Location details
2498 Stearns St., Simi Valley, CA, 93063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sh. t Hole This hotel is awful broken bed stains everywhere needed the toilet plunger The sink does not drain dirt everywhere noise is terrible
Business response:
Dear William, Thank you for choosing our hotel for your accommodations. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We hope you will stay with us again so we can have an opportunity to provide you with a much better exp... read more
Dragged my bags and dog to the front door that was locked. Wasn’t greeted but immediately demanded if I had a reservation then proceeded to argue with me, after showing her four different ways of proving that I had a reservation, including a reservation number. She called whoever to confirm that I had a reservation directly in front of me, then sent me to a room on a floor that smelled like trash, rotting trash. The room she sent me to was directly across from the trash room that smelt like a dead body had been decomposing i... read more
Business response:
Dear Natasha, We deeply regret the challenges you faced during your recent stay. Please accept our sincere apologies for the inconvenience and frustration caused by the check-in process and the condition of the room. Your feedback is invaluable, and we are actively addressing the issues raised to enhance our services. We understand your disappointment and are committed to making the necessary improvements. We hope you will consider giving us another chance to provide you with the positive experience you deserve. Your satisfa... read more
The property was not a good area. The rooms were very dated and walls very dirty.
Business response:
Dear Yvonne, Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
This location has kitchens in the room but no plates, glasses, cookware or utensils. You have to get those from the front desk but there was no one at the front desk the couple we checked. Bed was hard and uncomfortable. No blow dryer. They didn’t even have glasses in the bathroom to rinse your mouth. We won’t be going back & would suggest that anyone looking for someplace to stay keep looking.
Business response:
Dear Gary, Thank you for sharing your experience with us. We are sorry to hear our services and amenities exceeded your expectations. Dishes for each guest suite are kept at the front desk to ensure cleanliness. Hair dryers are also available at the front desk and are complementary. We want our guests to have a comfortable stay and a restful night’s sleep, so we are sorry that you found your mattress uncomfortable. Our front desk is always available and happy to make you comfortable. We have shared your comments with our tea... read more
Frequently asked questions about Extended Stay America - Los Angeles - Simi Valley
How is Extended Stay America - Los Angeles - Simi Valley rated?
Extended Stay America - Los Angeles - Simi Valley has a 3.6 star rating with 2,122 reviews.
When is Extended Stay America - Los Angeles - Simi Valley open?
Extended Stay America - Los Angeles - Simi Valley is open now. It will close tomorrow at 12:00 a.m.