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Extended Stay America - Los Angeles - Simi Valley
- Hotels
- Simi Valley, CA
About this business
Location details
2498 Stearns St., Simi Valley, CA, 93063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelly, not clean, bed not comfy
Business response:
Dear Kathleen, Thank you for choosing our hotel for your recent visit to our area. Our utmost priority is to provide our guests with clean and comfortable accommodations. We sincerely apologize for any inconvenience you may have encountered during your stay. We have already conveyed your feedback to our housekeeping team and are committed to taking prompt steps to resolve any concerns. For future visits, please know our front desk associates are always available to help make you as comfortable as possible. We are glad you st... read more
There was no hot water. Inside the room items were very old/dated. Wifi internet costed 10x the cost of home internet only had 2 bars for it.
Business response:
Dear Cameron, Please accept our apologies for not meeting your expectations during your time with us. We regret that we were unaware of these issues, as we would have taken steps to address them. Please know for future visits; our front desk is always available to assist you and make your visit pleasant. We will share it with the appropriate individuals in our organization for review and action. It was a pleasure hosting your stay, and we hope your future travels will bring you to our hotel again. Sincerely,Hotel Management
いろんな海外、国内のホテルを使わせてもらったけどこんなホテルは初めてで二度と、泊まりたく無いです。
Business response:
Dear EIKO, Thank you for choosing us. We want to apologize if we did not exceed your expectations in all areas of your visit. We hope you will return so we can provide you with a flawless stay. It was our pleasure hosting you, and we look forward to your next visit.Sincerely,Hotel Management
Not a Hotel Good morning! Our stay at the Extended Stay Hotel last night was probably the worst experience we've ever had using Hotels.com. First to begin, during check-in one of the tenants came to the lobby to receive delivered food bank groceries. Then, there was a cat visible in one of the rooms from parking lot. This is not a hotel, it's a homeless shelter. Upon our return from our evening at 10pm, there were people loitering around the parking lot which did not appear to be guests. We left at 10pm.
Business response:
Dear Albert, Please accept our sincere apologies for failing to provide you with the flawless stay you should always expect from us. We strive to deliver an exceptional experience for every guest; therefore, we are sorry for failing you on this visit. We will address your concerns with the appropriate individuals to prevent future occurrences and uphold our high standards. We hope to have the honor of hosting you again and redeeming your confidence in our hotel. Sincerely,Hotel Management Dear Albert, Please accept our since... read more
Windows don't operate/broken-fire hazard furniture beat up. Toilet plugged and when I called maintenance to fix it they gave me a used loaner plunger. shower drained slow. No ice machine in the entire hotel. complimentary breakfast is granola bars and Quaker oats. The price was supposed to be $112 per night but was over $200 per night and that was a weekly rate. I thought it was a hotel for business stays but it looked more like it was for the homeless and people fighting additions or someone just released from prison. Motel... read more
Business response:
Dear Mark, Thank you for choosing our hotel during your recent visit to our area. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Not a good stay
Business response:
Dear Franklin, Thank you for choosing our hotel for your stay. Our goal is to provide an enjoyable experience for all our guests; therefore, we are sorry for letting you down. Please accept our apologies for the issues that impacted your experience, and we hope you will give us an opportunity to restore your confidence in us on a future visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Simi Valley
How is Extended Stay America - Los Angeles - Simi Valley rated?
Extended Stay America - Los Angeles - Simi Valley has a 3.6 star rating with 2,122 reviews.
When is Extended Stay America - Los Angeles - Simi Valley open?
Extended Stay America - Los Angeles - Simi Valley is open now. It will close tomorrow at 12:00 a.m.