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Extended Stay America - Los Angeles - Simi Valley
- Hotels
- Simi Valley, CA
About this business
Location details
2498 Stearns St., Simi Valley, CA, 93063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My son got bit all over his body and saw a bug on the bed. I went to front desk and a nice employee gave me a new room for the rest of the night. Only to come to a room that hasn’t been properly cleaned and had random hair strands on the bed sheets. This is gross and very unsanitary.
Business response:
Dear Connie,We sincerely apologize for the discomfort you and your son experienced during your stay. The issues you mentioned are concerning, and we regret the inconvenience this has caused. We understand how important cleanliness and comfort are, and we will be addressing the issues you raised with our team to ensure they are resolved. Additionally, we will take the necessary measures to prevent this from happening again in the future. We hope to have another opportunity to welcome you back and provide you with a more favor... read more
Management definitely needs empathy training. Manager and the one employee that works days are very aggressive and are looking for any reason to get you kicked off the property.
Business response:
Dear Zach, We are truly sorry you didn't experience our staff at their best during your stay. Our top priority is outstanding hospitality, including greeting every guest with a welcoming smile and thoughtful service. The behavior you described is highly unusual, and we will address your comments with our staff. Thank you for your patience and for bringing this to our attention. We appreciate you choosing us for your visit to the city, and we look forward to hosting you again. Sincerely,Hotel Management
Foodwas bad
Business response:
Dear Badrinarayana, Thank you for your feedback. We’re sorry to hear that the food did not meet your expectations during your stay. Your comments are important to us, and we will review them with our team to see where improvements can be made to enhance the dining experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a stay that better reflects our commitment to quality. Safe travels, and we look forward to seeing you again.Sincerely,Hotel Management
My son and I had a traumatic experience here. I initially booked through Expedia, & paid at the hotel upon arrival.I had a 930 appt at USCIS the following day, wc unfortunately, ran late. When I was able to check my phone at 1220, I had several missed calls from my 16 year old son, & the hotel. As a background, my 16 year old has High Functioning Autism, with major social anxiety, which is why he decided to stay in the hotel with our little bichon. I immediately called my son & he was hysterical. He told me that the Housekee... read more
Business response:
Dear Zarah, Thank you for sharing your experience. We sincerely apologize for the distress caused during your stay. Our team strives to provide a welcoming and compassionate environment for all guests, and we regret that this situation did not meet those expectations. We understand the importance of accommodating special needs and will address this with our staff to ensure better handling in the future. We truly hope you will consider giving us another chance to serve you better. Sincerely,Hotel Management
The beds were absolutely terrible .. the rollaway bed that we got for our son was nothing but springs to lay on.
Business response:
Dear VIictoria, Thank you for staying with us and sharing your feedback. We sincerely apologize for the discomfort you experienced with the beds during your visit. We understand the importance of a good night's sleep, especially for your family, and it’s disheartening to hear that the rollaway bed did not meet your expectations. Please rest assured that we take your concerns seriously and will review our bedding options to enhance comfort for future guests. Your feedback is invaluable as we work to improve our services. We h... read more
Extended stay, but not a dish, glass or silverware in the unit
Business response:
Dear David, Thank you for your feedback. We apologize for the inconvenience you experienced during your extended stay. We understand how important it is to have the necessary kitchenware available, especially for longer visits. Our goal is to provide a comfortable and fully equipped environment for all our guests, and we regret that we fell short in this instance. Please know that kitchenware is available upon request, and we are sorry if this wasn't communicated clearly during your stay. Your experience will be shared with ... read more
Frequently asked questions about Extended Stay America - Los Angeles - Simi Valley
How is Extended Stay America - Los Angeles - Simi Valley rated?
Extended Stay America - Los Angeles - Simi Valley has a 3.6 star rating with 2,179 reviews.
When is Extended Stay America - Los Angeles - Simi Valley open?
Extended Stay America - Los Angeles - Simi Valley is open now. It will close tomorrow at 12:00 a.m.