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Extended Stay America - Los Angeles - Simi Valley
- Hotels
- Simi Valley, CA
About this business
Location details
2498 Stearns St., Simi Valley, CA, 93063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NEVER AGAIN!! When we arrived and checked in, my entire family was there with me. I asked for 4 room cards and they were given to me. The next day our cards were not working for our door, so my husband went down and let me know and they reprogramed the card. THEN the front desk said they should not have done that without any id. for the person on the account. All they had to do was add the other 3 members to the account. They were very rude. Walking in and out I was extremely uncomfortable due to the way people were hanging ... read more
Business response:
Please accept our apologies for failing to deliver the exceptional stay you deserved and for the numerous issues you encountered. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next visit. Your comments with regard to service have prompted our management team to redouble training efforts so we can be sure to meet the standards you should always expect from us. We hope you will consider giving us a chance to redeem ourselves the next time you visit our area. Sincerely,... read more
This place was awful!! Would never stay here again! they had no amenities. No continental brkfst like stated, no ice machines on property, no pool, terrible customer service, they left the toilet paper on the roll empty in the room, no coffee maker dog crap all over outside, it was an very unpleasent experience We moved to another location and for $20 more a night we have a pool, Jacuzzi, continental brkfst, friendly staff, great customer service, coffee maker in room, refrig, micro, and a beautiful comfortable cozy room tha... read more
Business response:
Kelly, we cannot apologize enough for the poor service you received during your stay. Your comments have prompted our management team to redouble training efforts, so we can be sure to meet the high standards you should always expect from us every single stay. We are all committed to making sure we don't repeat what you experienced. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you deserve. Sincerely, General Manager
Not HAPPY with accomodations Quick, Last minute booking, etended stay of america figured their reputable. not worth what was quoted. When I booked with expedia I requested breakfast (continental was fine) and n/s this hotel came up We're here, checked in last night late. Disappointed No coffee maker in The room, no continental brkfst like stated, no pool, no ice machines on property, toilet paper roll was left with 2 sheets Expedia was misleading
Business response:
Kelly, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. I would like to inform you had as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We hope to consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Man... read more
Disgusting Dog fur all over the room
Business response:
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, General Manager
Terrible experience First we had to come back to the hotel 3 different times before we were able to check in because we kept getting incorrect information from the staff. The front desk staff was extremely rude and acted like everyone was a burden. The room was disgusting. We found dog food as well as leftover food in our room. Stains on the sheets and towels. The dishes weren't even clean and the breakfast they served was a complete joke. I would never recommend this hotel to anyone and I would never stay here again.
Business response:
We sincerely apologize for the cleanliness issues you encountered in your room while you were here. To provide a clean, fresh accommodation for every guest is most important for us, but we are extremely sorry we fell short in making this happen for you. Your comments are appreciated, and it has initiated additional training for our Front Desk and Housekeeping teams as we continuously improve. We regret the inconvenience caused, and please consider choosing us again so we can restore your trust. Sincerely, General Manager
Business response:
Thank you for your review. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
Service was grear, the room was non smoking but as soon as you got off the elevator on the 3rd floor smelled of cigarettes. The beds were done but found finger nail clippings disappointed for the amount of money paid.
Business response:
Please accept my apology for the problems you encountered. You deserved a clean and a comfortable stay, and we did not live up to your expectations. We are working with our housekeeping department to tighten procedures to make sure that we deliver a superb visit every time and to take corrective actions immediately. I hope you will give us another chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
Not a great place I think the worst part of staying there was that the 3rd floor corridor smelled heavily of stale cigarette smoke. Our room was no smoking, but others next to it were smoking rooms and there did not appear to be any control of smoking in common areas. There is no indoor or outdoor gathering places for even small groups. Our family had 3 rooms, one on each floor, and there was nowhere we could relax together. My wife asked for and was given a handicap room as she had just broke her knee. However, it was on th... read more
Business response:
I offer my apologies for the inconveniences that you and your family experienced while you were here. We are sorry for the smoke odor you encountered in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed to assist your needs, so we would have been happy to move you to another room if you had alerted us. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
This is not a resort, it's a LAST resort The bed's are awful - way too soft and the pillows are the kind that keep your head hot. The walls are paper thin so you can hear everything that is going on in the rooms around you - even until 3 AM in the morning! The "breakfast" is actually some packaged muffins, bars, instant oatmeal, tea and coffee. You can find better at a 7-11. The mandatory checkout by 11 AM is a major hassle, especially on a Sunday morning. I thought I was getting a good deal, until I stayed there.
Business response:
Mark, I was disheartened to read that we did not live up to your expectations, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure our future guests have a better experience. I hope you will accept my apology and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Los Angeles - Simi Valley
How is Extended Stay America - Los Angeles - Simi Valley rated?
Extended Stay America - Los Angeles - Simi Valley has a 3.6 star rating with 2,122 reviews.
When is Extended Stay America - Los Angeles - Simi Valley open?
Extended Stay America - Los Angeles - Simi Valley is open now. It will close tomorrow at 12:00 a.m.