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Extended Stay America - Los Angeles - Simi Valley
- Hotels
- Simi Valley, CA
About this business
Location details
2498 Stearns St., Simi Valley, CA, 93063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible staff Very unfriendly and not at all cooperative all though I be stayed there many times never again
Business response:
Thank you for giving us your feedback regarding your stay. Please accept our apologies that our associates were not responsive to your needs. We strive to consistently deliver exceptional service, so we apologize for your disappointing experience with us. We have shared your feedback with the appropriate department heads, and steps have already been taken to keep these mistakes from being repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel... read more
Looks nice from the outside. Upon check in, I was given two room keys on the 3rd floor. After carrying luggage up there, neither key worked. So I carried luggage back down to the desk where they gave me two new keys. When I got back up there neither key worked again. After carrying luggage back down, she got the maintenance guy. When he asked what room, I told him and he said, oh no! That room is terrible! He said they have been having problems with that lock and fortunately, he had a spare and replaced it. (If he knew it wa... read more
Business response:
Thank you for your feedback. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Needs TLC, I'd look elsewhere Dissappointed. Polite staff, but it took VERY long to get checked in. While waiting, I noticed how nasty dirty the carpet in the lobby was. The place looks renovated, but not kept top notch. My pillows were awful (cheap), blankets shabby and sheets pretty thin. I had to go to front desk for a hair dryer and if you wanted anything (and I mean anything) for use in the kitchenette. It seemed to need TLC. I will not return.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
This place is in a state of 911. Avoid. Bed bugs haven. Need I say more. In additionally they only refunded half of what I paid. Stinks of smokers as well. #1 worst experience goes to this place.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry if there was confusion with your reservation and charges. Our policy is to have a credit or debit card on file for every guest. This is to cover any incidentals should you incur any. This is standard industry practice, and we require this on every reservation, including pre-paid reservations made through third party websites. If you are still in doubt, please contact our General Manager to further discuss your charges. Thank you again for being... read more
Such disappointment They refuse to give us room and they call cop because I was drunk is it all about safety to drink and not to drive and stay in hotel ........
Business response:
Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us. It is never our intention to lose focus on providing excellent hospitality. We hope you will give us another chance to provide you with the hospitality you should have experienced during this stay. Sincerely, Hotel Management
Very hard to find. Had to change number of nights- reduce by one night and could not be done by them, had to call expedia, that was a pain. said it continental breakfast but it did not have that??? coffee and a granola bar is not continental breakfast. Wi- Fi did not work ever . We just gave up and checked out early. Very poor experience!
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Beds are hard. Pillows are hard. No internet. Stains on carpet and bedding.
Business response:
Thank you for being a guest at our hotel. We know how important it is to get a good night's sleep in your well-maintained room and be connected to your family and friends. We apologize for the inconvenience you encountered in your room while being here and your feedback is shared with the concerned teams in an effort to improve our service and facilities going forward. We are truly sorry and hope you will consider giving us a second chance in the future to provide you with the outstanding hospitality you deserved this time. ... read more
Bad customer service and room condition I arrived early to perhaps get some rest prior to work. Nadia at front desk checked and told me there were no rooms ready and she can't check me in until 230pm. I checked back at 1pm to check to see if a room was teady. She refused and said she is not check before 230. She left the front desk area at 130pm. At 210pm there was a line of about 10 guest trying to check in but she was no where in sight. Actually one of the guest called the hotel to inform them there was a long line of gues... read more
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you and your family. Sincerely, Hotel Management
Worst hotel experience of my life Upon arrival, there was no one at the front desk and a line of people trying to check in. It took over 30 minutes before I had keys to my room. After entering the room, there was a putrid smell in the bathroom as if someone had lit a diaper on fire the day before. Thankfully the staff was able to switch my room but in doing so, the fire alarm went off and smoke could be smelled on several floors. Fire Dept showed up and cleared the building but nothing serious. Later that night, you could sm... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America - Los Angeles - Simi Valley
How is Extended Stay America - Los Angeles - Simi Valley rated?
Extended Stay America - Los Angeles - Simi Valley has a 3.6 star rating with 2,122 reviews.
When is Extended Stay America - Los Angeles - Simi Valley open?
Extended Stay America - Los Angeles - Simi Valley is open now. It will close tomorrow at 12:00 a.m.