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Extended Stay America - Los Angeles - Simi Valley
- Hotels
- Simi Valley, CA
About this business
Location details
2498 Stearns St., Simi Valley, CA, 93063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay Away!!! We arrived an hour after check out and our room still was not ready. In fact the couple that had been staying in the room for weeks with a cat WERE STILL IN THE ROOM!!! The kid behind the front desk did nothing to help. Thank goodness the one of the other employees heard what was going on and let us change in another room because we were in town for a close friends black tie wedding. We were an hour late to the wedding but at least we made it. We asked for a manager that night and the next but we were told there... read more
Business response:
We are sorry for the difficulties you encountered on arrival. We want all our guest to have a pleasant and memorable stay, so we regret we missed on making a mark on your visit. We are looking into the matter and will definitely work on to improve our guest's experience. We encourage you to try us again in the near future, as we are sure you will enjoy a better stay. Sincerely, Hotel Management
Rude front desk staff The lady harassed us to get out before noon banging on the door like a annoying maid. Than we were first assigned a room with a television that did not work. Completely unsatisfactory last minute stay at best.
Business response:
Monica, thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Business response:
Diana, please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We hope to have the opportunity of welcoming you again so we can provide you with a better experience. Sincerely, Hotel Management
Could use a friendly Front Desk I don't think I heard a "welcome" or a "have a nice stay" a single time. Furthermore, while on the phone, the front desk staff's tone was as if I was burdening her.
Business response:
Thanks for being our guest. We sorry for the service issue you encountered and our staff was not responsive to your needs. We are reviewing the situation as a training tool to improve our procedures and to be sure we meet the high standards you expect from our brand every single stay. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Just not good!! Not a good selection of restaurants nearby. No working bathroom fan. Their idea of breakfast is poor. WiFi totally discusting, speed is discusting and their idea of trying to sell you more or improved wifi speed is sick.
Business response:
Thanks for evaluating your stay. We are disheartened to read you were unhappy with our hotel policy and the difficulties you experienced while here. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have been shared with the appropriate team members, so we can take action to prevent these sort of issues from happening again. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Nothing special For the price we were disappointed. I’ve stayed at many Extended Stay America Hotels and this was the worst. There was nothing in the kitchen for cups etc. no plastic cups even in bathroom. No ice machine. Had to make our own ice. Well that would likely take some time since none had been frozen in freezer. The “continental breakfast “ was nonexistent. Just not satisfied. It did give me a place to sleep. But so would have Motel 6 for half the price and I would have had ice.
Business response:
Bryan, thank you for your comments and for staying with us. Your comfort is very important to us, so we apologize that we fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. Please know to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We regret the inconvenience you had and hope you will consider us again the next time you are in this area. Sincerel... read more
Unless you want to go there to party don't go They are not there when you need to check in or if you have a question. Internet is slow unless you pay for more and a lot of partiers stay there
Business response:
Cahley, thank you for staying at our hotel. We are sorry for the issues you experienced while here and regret the inconvenience caused. Your concerns have been shared with our concerned teams to improve our service and facilities moving forward. It was a pleasure having you as our guest, and we hope you will give us another chance to provide you with a better visit the next time your travels bring you both back. Sincerely, Hotel Management
Not interested. Decided never to stay at Extended Stay again. Since you are Expedia, I hope you remember NEVER to recommend Extended Stay on my search result.
Business response:
Thank you for choosing to stay at our hotel. We are terribly sorry for falling short of your expectations during your visit. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
First off, it seemed that everyone there smoked. Since there is no smoking allowed in the hotel, people went outside to smoke, right next to the exits. I noticed there were ashtrays there. Perhaps you should move the ashtrays further from the door. Second, the smoke alarm went off at about 6 am on one day. I'm glad the detectors work,however, we were told that it was someone cooking and forgot to open their window for ventilation. Really! Someone has to remember to open the window for ventilation? I can only imagine that the... read more
Business response:
Thank you for staying with us and for the review. We are happy to know you had an overall pleasant stay. However, we are sorry for the service issue you had while here and regret if any inconvenience caused. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. It was a pleasure hosting you, and we hope to have a second chance of welcoming you again for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Simi Valley
How is Extended Stay America - Los Angeles - Simi Valley rated?
Extended Stay America - Los Angeles - Simi Valley has a 3.6 star rating with 2,122 reviews.
When is Extended Stay America - Los Angeles - Simi Valley open?
Extended Stay America - Los Angeles - Simi Valley is open now. It will close tomorrow at 12:00 a.m.