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Extended Stay America - Los Angeles - Simi Valley
- Hotels
- Simi Valley, CA
About this business
Location details
2498 Stearns St., Simi Valley, CA, 93063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I stayed with my dog. They didn’t acknowledge I had informed him during reservations process and showed him on my email confirmation I did. Also, they put my dog and myself on the 3rd floor and didn’t allow pet on the elevator. We must have walked up and down at least a dozen times. We go to this dog event annually, I made sure to tell all other dog people to never stay there. Other motels are more accommodating.
Business response:
Thank you for your review. We apologize for the trouble you had your furry friend had to go through and the inconvenience you had due to it. Please be assured that we're investigating the matter and are taking appropriate steps to ensure such an incident does not repeat in the future. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
My reservations were messed up and the staff made no apologies. The water pressure was none existant. They didn't bother refilling the the coffee at the make shift "continental breakfast ". The toilet seat was basically falling off.
Business response:
Thank you for being our guest. We are sorry for the reservation issue you had and did not experience the best from our associates. Your feedback will be shared with the appropriate team members to improve our service going forward. Also, we apologize for the maintenance issue you had. We have alerted our team about them, and they are checking and fixing them immediately. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Nothing much unique. Attempted to check in 30 minutes early, employee wanted to charge me $25 extra because it was before 3:00! Won't EVER stay at extended stay again! (Wanted to check out facility since I travel frequently.)
Business response:
We are sorry for your disappointment with our hotel policies. We regret not meeting your expectations and hope this did not overshadow your otherwise positive time with us and that you will choose us again in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Breakfast wasn’t breakfast like advertised. Took forever to get a coffee pot . Small room, steak hallways. Smells
Business response:
Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Simi Valley
How is Extended Stay America - Los Angeles - Simi Valley rated?
Extended Stay America - Los Angeles - Simi Valley has a 3.6 star rating with 2,180 reviews.
When is Extended Stay America - Los Angeles - Simi Valley open?
Extended Stay America - Los Angeles - Simi Valley is open now. It will close tomorrow at 12:00 a.m.