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Extended Stay America - Los Angeles - Simi Valley
- Hotels
- Simi Valley, CA
About this business
Location details
2498 Stearns St., Simi Valley, CA, 93063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad The room was really smelly with a bad odor that you could even enter, then they gave us another room and at 6:00 a.m. somebody comes in the room and turns the lights on and wake every body up. What a bad experience, I don't think I am going to stay at EXTENDED STAY any more.
Business response:
Mike, thank you for your review. Please accept our apologies for the odor you experienced in your initial room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We have also shared your feedback with our front desk to make sure such incidents do not occur again. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The kitchenette is nice if you have a family/ on a budget, and they do accept pets- but there is an additional charge for them. $25 a nite is extensive. The laundry room is clean and available 24hrs, but the vending machines located inside are out of order, or mislabeled (drinks). If you’re lucky, and get one of the two friendly staff members, you’re golden- if not?... good luck to you!
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Do not stay It was the worse hotel I have stayed at in a long time. There was dog poop in the hallway. The toilet got clogged and I had to go get my own plunger and plung it out myself. No breakfast in the morning like it said.
Business response:
Thank you very much for staying with us. We take the cleanliness of our rooms and hotel very seriously, so we deeply apologize for our carelessness during your visit. Your feedback has been shared with our team, and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can show you the quality you deserve. Sincerely, Hotel Management
Not what I expected. Room was very dirty. Beds and pillow were not comfortable. No swimming pool or use machine. Probably will not stay here again
Business response:
Tom, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Disappointing
Business response:
Parry, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Not what I was expecting. I felt like I was in the ghetto. It had broken down cars and trailers in the parking lot. When we got to our room the first towel my husband used had a black hair on it
Business response:
Cheryl, please accept our apologies for failing to provide you with a clean, comfortable, and stress-free stay. Your comments have prompted us to double our efforts so we can be sure to meet the high standards you expect from us every single stay. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Expected a much better experience After confirming my information there was confusion and I was asked to pay. I told them it was already paid for. The manager was called over by the employee. she confirmed I paid when I booked the room. My room was very hot so I turned the air on and left hoping it would feel better by the time I returned. I returned 6 hours later and it was still hot. I called to ask how the temperature could be improved and also to ask for utensils and dishes, pots and pans, etc. to be brought to the room ... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Simi Valley
How is Extended Stay America - Los Angeles - Simi Valley rated?
Extended Stay America - Los Angeles - Simi Valley has a 3.6 star rating with 2,122 reviews.
When is Extended Stay America - Los Angeles - Simi Valley open?
Extended Stay America - Los Angeles - Simi Valley is open now. It will close tomorrow at 12:00 a.m.