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Extended Stay America - Los Angeles - Simi Valley
- Hotels
- Simi Valley, CA
About this business
Location details
2498 Stearns St., Simi Valley, CA, 93063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a good experience, I end booking in a different location.
Business response:
Thank you for your review. We are sorry we were not able to accommodate you this time. I truly regret the inconvenience it caused and will be looking into your feedback to find out what went wrong with your reservation. We hope you will give our hotel another chance so that we can we provide you with a stay you deserve. Sincerely, General Manager
Choose somewhere else Don't stay here. Smelly, dirty, very rude equals terrible. I highly recommend you stay somewhere else.
Business response:
Francis, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Judged before checkin Rude and no manners. my stay was ruined particularly because the way I had been treated, staff kept insinuating different things due to my tattoos. Never again will I bring business to such a poorly, unkept, horrible environment, hotel.
Business response:
Matt, I am extremely concerned with this behavior of my staff and sincerely apologize for the inconvenience you experienced. I will be personally following up with my entire team and redoubling our training efforts so that such mistakes are not repeated. I truly hope you will consider giving us a chance to provide you with the hospitality that you should have experienced during this visit. Sincerely, General Manager
Disgusting manager. Bed bugs
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Staff is not helpful at all Staff was lazy and not helpful. I always say no matter where you stay if service is great then I have no complaint!
Business response:
Laura, we strive to consistently deliver exceptional service so I apologize that you had a disappointing experience with us. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. I hope you will give us the chance to make it up to you at a future date. Sincerely, General Manager
Business response:
Dindo, thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us another chance in the future so we can provide you with a better stay experience. Sincerely, General Manager
Worst Hotel Ever I had booked and paid for a room with 2 double beds and when I arrived they said they could not accommodate my PAID reservation, they made no effort to resolve the problem. By far the worst hotel I have experienced. Will remove this from our Corporate suggested hotel. Employees were extremely rude. The floor I was placed was supposedly a non smoking floor., But it reeked smoke.... Disgusting
Business response:
Christine, I am sorry for the disappointing stay you had with us and for the service issues you experienced during your visit. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Thanks again for being our guest. Sincerely, General Manage... read more
Terrible experience from check in to check out Terrible experience rude staff, someone double booked our room and a man with a key walked into my mother's room in the middle of the night. Bedroom Sheets in room were dirty, not clean with stains, and at check out we were there during the breakfast time and they didn't have hot water for the instant oatmeal. Just over all unpleasant experience.
Business response:
Please accept my sincere apologies for disappointing you. I regret the multiple issues which compromised your stay. I am meeting with my staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We appreciate your patronage and hope you will give us a chance to redeem ourselves in the future. Sincerely, General Manager
Not worth - stay away from this hotel Please stay away from this hotel.. Room is not clean and dog hair everywhere.. Bed is not comfortable at all. Bad barbecue smell all over the hotel. The Electric stove burner in the kitchen when kept in high is not at all getting enough heat to cook.. and it will take hours to get little heat.. When asked at the reception staff.. the response is "It is how it works eveywhere".. Breakfast is a joke.. Not worth of your money..
Frequently asked questions about Extended Stay America - Los Angeles - Simi Valley
How is Extended Stay America - Los Angeles - Simi Valley rated?
Extended Stay America - Los Angeles - Simi Valley has a 3.6 star rating with 2,122 reviews.
When is Extended Stay America - Los Angeles - Simi Valley open?
Extended Stay America - Los Angeles - Simi Valley is open now. It will close tomorrow at 12:00 a.m.