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Extended Stay America - Los Angeles - Simi Valley
- Hotels
- Simi Valley, CA
About this business
Location details
2498 Stearns St., Simi Valley, CA, 93063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Bad stay Put us in dirty room first Then a room with construction goin on Dirty dishes in the hallway all day No housekeeping Overall bad stay
Business response:
Mark, thank you for your candid evaluation. Please accept our apologies for the housekeeping issue you experienced during your stay. We assure you we have procedures in place so that this does not happen, and we will investigate where we fell short. We’re also sorry for the inconvenience you had and for failing to live up to your service expectations. We hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Don't expect any service. Staff is rarely at desk. They tell you upon check in that there is no housekeeping. You need to empty your own trash and exchange towels at desk. Grounds are littered with trash. Hotel smells like animals. Coffee in the morning, but two days in a row, ran out of cream and no apologies about it. Feels like a lot of people living there with pets.
Business response:
Please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Don't Disturbの表示をしていたにもかかわらず、留守中に勝手に部屋にはいられ、机と箪笥交換されていた。 だけならまだしも、調べてみると高価なイヤホン２点が無くなっていた。 盗まれたものと思われます。
Business response:
The security and safety of our guests are of utmost importance, and it is extremely concerning for us to read your comments about theft at our property. All reports of missing items are taken very seriously and steps are taken to investigate all claims, big or small. We have filed an incident report, and are currently waiting for their response. If you would like to discuss this matter further, please contact our general manager directly. Thank you again for being our guest, and we hope you will consider giving us another ch... read more
For the money we paid for the room we could have stayed at a motel 6 for less and had a much cleaner room. The maid even forgot to take off the do not disturb sign after cleaning so we had to get someone from the front desk to make sure someone was not still in the room. Finally, breakfast, as they called it, consisted of granola bars. Seriously? The hallway smelled and the bathtub faucet had a continuous leak. No, we will not stay with your company again!
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. Thanks for your feedback as this helps us to improve the experience for future guests. We would like to regain your trust and hope you will give ... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Extended Crap Hotel - Simi Valley Rude. Never smiled. Pulled up at 1pm worn and ready to stretch, get into the room and take a shower. NOPE. Said I couldn't check in until 3pm. Was having issues with my debit card and was using my son's. Wouldn't let me despite me showing them both of our accounts on one page in one app...clearly I was the account holder. And to top that off, I showed them my military veteran ID. Think that made it worse. Appauled and disgusted.
Business response:
Thank you for your stay and comments. Please accept our apologies for the less than positive experience with our front desk team. We have shared your comments with our team to ensure we meet the high standards you should expect from us every single stay. Thanks again for your feedback, and we hope you will give us another chance to demonstrate the excellent service we strive to provide. Sincerely, Hotel Management
Horrible place. Stay awah It was completely awful. The front desk staff and manager was completely rude and extremely unhelpful. Our room was dirty with leftover items from the previous guests. There was blood on our sheets, a moldy sippy cup left in the kitchen cabinets, a glob of snot on the shower curtain and trash left outside the room. The whole floor was extremely smoky and smelled horrible. The bed had hair on it also. There was also a childs shoe and a torch left under the bed. We had to leave early and were told we ... read more
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
This property is awful. Filthy dirty with trash cans full and overflowing, dead cars and trailers in the parking lot and the handrail in the stairwell is broken off and thrown to the side. The room was musty and old.
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Simi Valley
How is Extended Stay America - Los Angeles - Simi Valley rated?
Extended Stay America - Los Angeles - Simi Valley has a 3.6 star rating with 2,122 reviews.
When is Extended Stay America - Los Angeles - Simi Valley open?
Extended Stay America - Los Angeles - Simi Valley is open now. It will close tomorrow at 12:00 a.m.