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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I requested a non smoking room, but when. I got inside, it smelled cigarette smoke. No toiletries… i was so disappointed..
Business response:
Dear Josefina, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Thank you for staying with us, and we hope you will make the same choice the next time you visit.Sincerely,Hotel Management
Hallways smelled, rooms were not cleaned and the property was not well kept
Business response:
Dear Jose, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, we are genuinely sorry for not meeting these expectations. We will take the necessary measures to ensure such inconveniences don't happen again, and we hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Manageme... read more
I've stayed at other Extended Stay America hotels, most of which were well kept and serviced with a smile. This location however was not kept and filled with unprofessional front desk staff. I don't believe a saw a single smile during my entire stay. In addition, the kitchen and most of the furniture has seen better days. Although the room has enough space to have an "extended stay", it felt like I was staying at a cheap motel. I won't be staying at this unwelcoming location again.
Business response:
Dear Jose, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team failed to provide you with the excellent service we strive for daily. We aim to provide a comfortable and welcoming environment for our guests, and it's disheartening to read that we fell short of this during your stay. Moreover, we apologize for our kitchen's condition and appreciate your feedback. We hope you will consider giving us another chance in the future to provide you with the ex... read more
No sirve
Business response:
Dear Anibal, Thank you for taking the time to share your review. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and apologize for any concerns that may have kept you from having an outstanding stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
the room was very dirty, gas stove was not working, bath sink was leaking. the building was smelly and dirty.
Business response:
Dear Arzoo, Thank you for your review and for sharing your feedback. We genuinely apologize for not delivering the experience you expected. We will discuss these issues appropriately so our guests have an enjoyable experience when staying with us. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
It had dog hair everywhere- sink stoppage -window did not open -
Business response:
Dear Terri, Thank you for reviewing your stay. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Your comments will be shared with our associates, and we will use them for future improvements. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management
I was very unhappy that the AC was not working.
Business response:
Dear Martha, Thank you for posting a review of your recent stay. We are sorry for the issues with your room's air conditioner. We appreciate you bringing this to our attention and will address these. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will pass along this feedback. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can leave you a much better impression on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.