Extended Stay America - Los Angeles - Torrance - Del Amo Circle

Business response:

Dear Guest, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.Sincerely,Hotel Management 

Business response:

Dear Laurence, We regret the inconvenience you encountered in your suite. We follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. Moreover, we apologize for not addressing the neighbor guest about their dog barking at night. We assure you that what you experienced is unacceptable by our standards and will take adequate measures to correct this. We do hope you will stay with us another time so we can provid... read more

Business response:

Dear Alaivae, We sincerely apologize for the situation you described. We strive to provide a comfortable and clean environment when staying with us; therefore, we genuinely regret not meeting these expectations during your stay. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately to uphold our company's high standards. Thank you for bringing this to our attention. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,... read more

Business response:

Dear David, It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Based on your feedback, we are taking appropriate steps to prevent future occurrences. Providing outstanding customer service and clean, comfortable accommodations to every one of our guests is always our top priority and is something we pride ourselves on. Once again, we hope you will accept our apologies and consider giving us another chance to show you the outstanding hospitality we t... read more

Business response:

Dear Heather, Thank you for being a valued guest and posting your comments. We apologize your room did not have the amenities and did not get the help you desired. Being an extended-stay property focused on guests staying seven or more nights, we offer amenities such as a fully equipped kitchen and complimentary grab-and-go breakfast, and our accessible rooms are designed based on ADA requirements. We also provide complimentary toiletries at the front desk for guests who need them. We do our best to honor our guests' request... read more

Business response:

Dear Sravan, Thank you for evaluating your recent stay with us and sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management