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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn’t get the room size requested I requested a room with two beds. When we checked in they said they had none available with no roll aways for my children. Their solution was to cancel our reservation to try to find us another hotel. Luckily, my relatives had a room with two beds and we switched. I would give them 0 stars but they did discount the room for the inconvenience. Will never stay here again.
Business response:
Dear Ashlie, Please accept our apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We do understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management
Up grade desperately need appear to be in safe
Business response:
Dear Carolyn, We deeply regret falling short of your expectations and apologize for any inconvenience you may have experienced during your visit. We understand this may have impacted your overall experience, and we apologize. We sincerely hope that you will consider giving us another chance to serve you in the future and allow us to make things right by providing you with the kind of experience that you rightfully deserve.Sincerely,Hotel Management
I requested a non smoking room, but when. I got inside, it smelled cigarette smoke. No toiletries… i was so disappointed..
Business response:
Dear Josefina, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Thank you for staying with us, and we hope you will make the same choice the next time you visit.Sincerely,Hotel Management
Hallways smelled, rooms were not cleaned and the property was not well kept
Business response:
Dear Jose, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, we are genuinely sorry for not meeting these expectations. We will take the necessary measures to ensure such inconveniences don't happen again, and we hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Manageme... read more
I've stayed at other Extended Stay America hotels, most of which were well kept and serviced with a smile. This location however was not kept and filled with unprofessional front desk staff. I don't believe a saw a single smile during my entire stay. In addition, the kitchen and most of the furniture has seen better days. Although the room has enough space to have an "extended stay", it felt like I was staying at a cheap motel. I won't be staying at this unwelcoming location again.
Business response:
Dear Jose, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team failed to provide you with the excellent service we strive for daily. We aim to provide a comfortable and welcoming environment for our guests, and it's disheartening to read that we fell short of this during your stay. Moreover, we apologize for our kitchen's condition and appreciate your feedback. We hope you will consider giving us another chance in the future to provide you with the ex... read more
No sirve
Business response:
Dear Anibal, Thank you for taking the time to share your review. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and apologize for any concerns that may have kept you from having an outstanding stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,405 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.