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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Book elsewhere! This place is a dump. Think twice before booking! The smell of the hotel reeks of marijuana. Bring slippers to wear in your room, the carpets are so badly soiled you don’t want to walk barefoot in your room. Want coffee in your suite? You need to ask for a coffee maker AND cups. Need a hair dryer? You need to ask for it. This hotel must experience a LOT of theft!! The dirt around the room window was so bad you could hardly see the window frame. The cabinets in the bathroom and the kitchen area were in high ne... read more
Business response:
Dear L, We sincerely apologize for the challenges you encountered during your stay. We understand the importance of a clean and comfortable environment, and we regret that we fell short of your expectations. Your feedback is crucial, and we will address the issues you've raised with our team to ensure improvements are made. Our goal is to provide a positive experience for all our guests, and we appreciate your patience and understanding. If your travels bring you back to the area, we hope you will consider giving us another ... read more
The property was not accurately displayed online. The hallways smelled like incense and the inside of the room like maple syrup with other smells. The carpet was stained and dirty. The more time we spent in the room, the worst it got. We checked out early and got a different hotel. Definitely not a place worth staying at considering it around del amo fashion district.
Business response:
Dear Alberto, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours... read more
I get it’s a pet friendly hotel but rip out the carpet and put in cheap flooring so the snell and visual stains do t show
Business response:
Dear Chris, We extend our gratitude for taking the time to provide us with feedback regarding your stay at our hotel. We are disheartened to learn that we fell short of your expectations and that you encountered issues with your accommodations. Please accept our sincere apologies for any inconvenience caused. We will take the necessary steps to ensure that our housekeeping staff performs flawlessly in preparing each room for our guests. Our priority is to provide each guest with an experience that is as perfect as possible, ... read more
Poor - even for a budget hotel TL;DR version: even for a budget hotel, this place fell short of the mark. Details: Kitchenette - but no cookware or plates and utensils in unit. Yes, I can request at the front desk, but why make me go to the trouble when a hold is placed on my card? Housekeeping only comes every 2 weeks. That wasn’t clear upon reservation - only on check in. No coffee in room - just downstairs in the morning. Complimentary grab-n-go breakfast was a joke. Coffee, oatmeal, and granola bars. That was it. No frui... read more
Business response:
Dear Jason, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely, Hotel Management
Check out after 30 minutes of being in the room. Very dirty, filthy and unsafe. There were unknown pills on the floor. Book at a room at the Holiday Inn which was very nice. Don’t stay at this facility.
Business response:
Dear Emmanuel, We appreciate you sharing your thoughts on your recent stay with us. We are sorry that your room was not up to our usual standards of cleanliness and comfort. At our hotel, we strive to go above and beyond for our guests, so we're disappointed we fell short in your case. We take cleanliness very seriously, and we will ensure that our team pays more attention to this aspect to provide a more pleasant experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.