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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel looks dirty , smelly , the elevators smell very bad the hallways are smelly ,carpet dirty , I could barely stand the smell. There were lots of noise in the rooms , my room was awful , I got an alergy from the sheets , the room smell old and wet ,and humid , the AC was not cold enough and it was noisy , the tub was dirty , and smelly , I throw out because of the smell , I don’t recommend it
Business response:
Dear Patricia, Thank you for choosing us. We appreciate the feedback about your time with us. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We apologize that our housekeeping staff overlooked some areas in your room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Thank you once more, and we ho... read more
The location was amazing . However some of the rooms needed more attention cleaning , we had pee smell ,some equipment were not working properly.
Business response:
Dear Ovacho, Thank you for sharing your feedback. It is nice that you had a pleasant stay. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you had cleanliness and upkeep issues in the room. Let us discuss this with the housekeeping team and ensure this act is taken seriously. Our front desk team is always there to help you. Considering our location, please give us another opportunity to show you our service.Sincerely,Hotel Management
Property smelled like smoke even though it was supposed to be non-smoking. Property was dark and dingy looking needing a renovation for sure. Room keys didn't work property. So called kitchenette came with no dishes, utensils, etc.so you needed to request at the front desk. Overall this location was in dire need of a renovation.
Business response:
Dear Pamela, Thank you for choosing us for your accommodation and sharing your feedback. We appreciate your feedback about your stay. We apologize for the issues you faced with the smell, room keys, and the property's overall condition. Your comments are valuable, and we are committed to addressing these concerns. Renovations are part of our ongoing efforts to enhance the guest experience, and we hope to provide a more comfortable and updated environment on your next visit. Sincerely,Hotel Management
Simply expensive.
Business response:
Dear Hideki, Thank you for being our guest. Your feedback is important to us, and we sincerely apologize that the pricing did not meet your expectations. We strive to be competitive in our area with costs that reflect the quality of service, comfort, and amenities we offer; therefore, we regret not meeting your expectations. We appreciate your feedback and are committed to improving our service. Thank you for choosing us, and we hope to see you again soon.Sincerely,Hotel Management
Didn’t get the room size requested I requested a room with two beds. When we checked in they said they had none available with no roll aways for my children. Their solution was to cancel our reservation to try to find us another hotel. Luckily, my relatives had a room with two beds and we switched. I would give them 0 stars but they did discount the room for the inconvenience. Will never stay here again.
Business response:
Dear Ashlie, Please accept our apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We do understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management
Up grade desperately need appear to be in safe
Business response:
Dear Carolyn, We deeply regret falling short of your expectations and apologize for any inconvenience you may have experienced during your visit. We understand this may have impacted your overall experience, and we apologize. We sincerely hope that you will consider giving us another chance to serve you in the future and allow us to make things right by providing you with the kind of experience that you rightfully deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.