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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the room was very dirty, gas stove was not working, bath sink was leaking. the building was smelly and dirty.
Business response:
Dear Arzoo, Thank you for your review and for sharing your feedback. We genuinely apologize for not delivering the experience you expected. We will discuss these issues appropriately so our guests have an enjoyable experience when staying with us. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
It had dog hair everywhere- sink stoppage -window did not open -
Business response:
Dear Terri, Thank you for reviewing your stay. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Your comments will be shared with our associates, and we will use them for future improvements. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management
I was very unhappy that the AC was not working.
Business response:
Dear Martha, Thank you for posting a review of your recent stay. We are sorry for the issues with your room's air conditioner. We appreciate you bringing this to our attention and will address these. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will pass along this feedback. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can leave you a much better impression on your next visit. Sincerely,Hotel Management
Not very clean at all.
Business response:
Dear Carri, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all our guests, and we are concerned that this did not occur. We will address this appropriately, and we thank you for your patience. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time.Sincerely,Hotel Management
H
Business response:
Dear rey, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
Room and bedsheets dirty
Business response:
Dear Jermaine, Thank you for choosing us. We apologize for not meeting your expectations. Providing clean and comfortable accommodation is our priority. Your comments are critical and shared with our housekeeping team to review and address adequately. Please allow us another chance and revisit the next time you are in the area for a flawless experience. Sincerely,Hotel Management
Doble cargo de estadia Me cobraron dos veces la estadía y no he podido contactar con el hotel.
Business response:
Dear Gianina, Thank you for staying with us. We are very sorry for the inconvenience you encountered with the charges on your card. We completely understand the frustration you must have experienced. We assure you this will be looked into and addressed. In addition, kindly allow us some time to review the charges on your card. Meanwhile, please feel free to reach out to us at the hotel for any further assistance. We would be grateful for your patience and understanding during this time. Thank you once again; we wish you all ... read more
Sucio y mal olor. Las piezas no se hacen a diario.
Business response:
Dear Rafael, Thank you for choosing us. We are sorry for not meeting your expectations. Our housekeeping team works hard to keep the area clean and fresh; therefore, we regret if they overlooked a few issues in your room's preparation, and we apologize for the inconvenience. We have discussed this with our staff, and steps are being taken to ensure this is not repeated. Please allow us another opportunity to accommodate you, and we are confident we can replace this experience with a more positive memory!Sincerely,Hotel Manag... read more
Stay away you’ve been warned - Honest review Got there right at 3pm check in, went ok headed to the room through HOT hallways to the heated room! Turned on the air and fooled with it for about 30 and left. Came back to a hot room 8 hours later. Management said it was user error that I put it on “auto” and not cool.. right that was it lol. After they programmed it for me woke up to a sauna and a sweaty night. Oh but wait! The phone didn’t work. The pull out bed was DISGUSTING” and no bedding. No way in the world I would let m... read more
Business response:
Dear Kevin, Thank you for being our guest. Please accept our apologies for the overall disappointing experience. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked a few areas during your stay. We have shared your feedback with our housekeeping and maintenance staff to ensure all rooms are inspected before allocating to future guests. Again, we are very sorry for the problems you encountered in your suite. Also, we regret that our desk staff could not help you satisfactorily... read more
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,405 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.