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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check out after 30 minutes of being in the room. Very dirty, filthy and unsafe. There were unknown pills on the floor. Book at a room at the Holiday Inn which was very nice. Don’t stay at this facility.
Business response:
Dear Emmanuel, We appreciate you sharing your thoughts on your recent stay with us. We are sorry that your room was not up to our usual standards of cleanliness and comfort. At our hotel, we strive to go above and beyond for our guests, so we're disappointed we fell short in your case. We take cleanliness very seriously, and we will ensure that our team pays more attention to this aspect to provide a more pleasant experience in the future.Sincerely,Hotel Management
The hotel looks dirty , smelly , the elevators smell very bad the hallways are smelly ,carpet dirty , I could barely stand the smell. There were lots of noise in the rooms , my room was awful , I got an alergy from the sheets , the room smell old and wet ,and humid , the AC was not cold enough and it was noisy , the tub was dirty , and smelly , I throw out because of the smell , I don’t recommend it
Business response:
Dear Patricia, Thank you for choosing us. We appreciate the feedback about your time with us. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We apologize that our housekeeping staff overlooked some areas in your room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Thank you once more, and we ho... read more
The location was amazing . However some of the rooms needed more attention cleaning , we had pee smell ,some equipment were not working properly.
Business response:
Dear Ovacho, Thank you for sharing your feedback. It is nice that you had a pleasant stay. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you had cleanliness and upkeep issues in the room. Let us discuss this with the housekeeping team and ensure this act is taken seriously. Our front desk team is always there to help you. Considering our location, please give us another opportunity to show you our service.Sincerely,Hotel Management
Property smelled like smoke even though it was supposed to be non-smoking. Property was dark and dingy looking needing a renovation for sure. Room keys didn't work property. So called kitchenette came with no dishes, utensils, etc.so you needed to request at the front desk. Overall this location was in dire need of a renovation.
Business response:
Dear Pamela, Thank you for choosing us for your accommodation and sharing your feedback. We appreciate your feedback about your stay. We apologize for the issues you faced with the smell, room keys, and the property's overall condition. Your comments are valuable, and we are committed to addressing these concerns. Renovations are part of our ongoing efforts to enhance the guest experience, and we hope to provide a more comfortable and updated environment on your next visit. Sincerely,Hotel Management
Simply expensive.
Business response:
Dear Hideki, Thank you for being our guest. Your feedback is important to us, and we sincerely apologize that the pricing did not meet your expectations. We strive to be competitive in our area with costs that reflect the quality of service, comfort, and amenities we offer; therefore, we regret not meeting your expectations. We appreciate your feedback and are committed to improving our service. Thank you for choosing us, and we hope to see you again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,405 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.