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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk check in person coughed into her hand and then proceeded to hand me the key cards and parking pass. She also said she would credit me a day of pet stay as ours only stayed one night vs the two. Never got the credit. The hotel is dirty, halls smelled of marijuana and food. Was loud all hours of the night with people in the park lot and halls. It seemed more of a motel than a hotel. Pillows were small and flat. Blanket was beyond thin. A fire alarm went on and off and every time the toilet flushed it made a scre... read more
Business response:
Chantel, thank you for your review. We sincerely apologize for the issues you encountered during your stay and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will change your mind and give us another opportunity to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Service is awe full. I don’t like the service at all. I don’t want to stay in this hotel anymore.
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
This property was gross, I actually thought about leaving and finding a new hotel. They don’t clean the rooms, the hotel from the outside doesn’t look very old but on the inside I would think it’s 50 years old. Don’t stay here!
Business response:
Barbara, please accept our apology for our hotel does not meet your expectations. We strive hard to provide all the guests with clean, comfortable accommodations but we have failed this time. We have shared your feedback with my team and remedial steps are being taken to ensure this does not happen again. We hope you will come to stay with us again the next time your travel brings you back to this place. Sincerely, Hotel Management
I got bit on my arm and my back and my baby got bit too on the back of her lags!! The first floor smelled so bad like heavy cigarettes. There was a screaming baby next door to me as well. Also took forever to check in! Also the customer service was horrible. I told them the coffee was out in the morning and she just looked at me.
Business response:
Angelique, thank you for taking the time to evaluate your stay. We are sorry for the unpleasant encounter you had with your room. We will review this with our pest control provider and make sure we prevent such reoccurrences. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Welcome to the 90's This place is old needs to be remodeled. There was hair in the bathtub the covers had holes in them i though it was bugs. The mattress are hard.. I was a real headache having to ask the front desk for every little item a spoon, pot ect. The water drained very slow.
Business response:
Angelique, thank you for your review. We are sorry for the cleanliness and maintenance issues you encountered during your stay. Your comments will be shared with the appropriate team members to address the problems you outlined. We also wish we had the opportunity to address the problem you had with the bed while you were here, as we would have done our best to ensure you were comfortable. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
I didnt like how rude is the front desk lady Janine.
Business response:
Lilia, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we are truly sorry for the inconvenience you encountered. We hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
My family and I have stayed here for many years because it’s very close to some relatives. However, every time we stay here it seems to get a little bit worse and I think we’ve reached the threshold of being able to stay here again. The hallway reeked of cigarette smoke the entire time even though this is supposed to be a smoke free hotel, there were dogs barking all day and night, trash was left out overnight or sometimes even for days in the hallway. Every time I went up to the front desk to ask about some of this there wa... read more
Business response:
Robin, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management
We checked out early because of ants in bed and noise
Business response:
Thank you for your review. We are sorry for the issue you encountered and regret the inconvenience caused. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We also wish we had the opportunity to address the noise problem you faced while you were here, as we would have done our best to ensure you were comfortable. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,580 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.