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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I arrive at 6pm my room was not ready the receptionist told me to go to have dinner at the mall so i got my room by 9pm.... Even when I booked a non smoking room they gave me a smoking room I was not able to sleep because of the bad smell and lets not talk about how dirty the room was... INCLUDED BREAKFAST???? this is the biggest SCAM ever would you call a coffee or tea with granola bars breakfast??? seriously???
Business response:
Please accept our apologies for not providing the impeccable accommodations you should have received and any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversight on our part. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope that we will have another chance to prove this to you. Sincerely, Hotel Management
First and last It was a awful stay
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
hallway is stinky and all facilities are old and not clean even laundry machines. Kitchen and hair drier is not ready equipped in a room, but available when ask for them to counter.
Business response:
Thank you for the candid review. We regret not meeting your expectations regarding our accommodations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
This was a terrible place to stay i will never stay here again or recommend this place to anyone
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Extended Stay America in Torrance is definitely not a place I would book again. I checked in and checked out within 5 minutes asking for a refund. The place was dirty - the elevator had not been swept, the carpeting in the hallway was filthy, the room was dirty (e.g. the bathroom sink, the the tub), the carpet was worse than the one in the hallway, the hallway smelled of cigarettes and marijuana. The good news is that Zayra, at the front desk, was cordial and immediately agreed to refund my card.
Business response:
Thank you for your candid evaluation. We are sorry for the concerns that kept your stay from being perfect and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
I did not feel comfortable due to the cleanliness.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
I reserved a room with 2 queen beds and when I got to the hotel. They said they didnt my reservation and they were sold out of rooms. Why would Expedia put it on there for the hotel didnt have rooms. They couldnt accomadate me. So I left to search for another hotel. Horrible...
Business response:
We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Bathroom was filthy, specially shower, it had hair from people shaving.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you encountered. Your concerns will be discussed with our housekeeping team to ensure we are more diligent moving forward. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.