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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean but below avg It's a room. Don't expect many amenities.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
Rooms are not cleaned well and showers do not run well.
Business response:
Dear Taizo, Thank you for your feedback. We sincerely apologize for the issues you encountered with the cleanliness of your room and the shower functionality. Your comments are important to us, and we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your understanding as we work to enhance our guest experience. Thank you for staying with us, and we hope to welcome you back for a much better stay in the future.Sincerely,Hotel Management
You get what you pay for. Looked like a nice place but found a critter in the kitchen cabinet. Also there was no one at the front desk at night so no one to call if anything was needed. And the crowd there was very loud and unruly. Several people shouting all night and at one point it sounded like police was called. Sketch sketch sketch.
Business response:
Dear Nilton, Thank you for sharing your review of your recent stay at our hotel. We appreciate your feedback and would like to begin by extending our sincere apologies for the inconveniences you experienced during your time with us. It is disappointing to learn that we fell short of your expectations. Our primary objective is to ensure our guests enjoy a comfortable and exceptional stay with attentive and friendly service. We deeply regret that we did not meet these standards during your visit. Your candid feedback is invalu... read more
Positive notes is the Fact that it was clean and in a great location, not happy with the fact that they claim to have continental breakfast that was not so all they provided was coffee with some Nutrigrain bars. They do have Stove, microwave and refrigerator in the room but no utensils too use or hair blower. you need to ask for It from the front desk. Some of the Front desk staffers are not the friendliest staffers. Buy the way on Our last evening two different bugs appeared, a bug with wings and a roach. And on checking ou... read more
Business response:
Dear Maria, Thank you for your feedback. We're glad you appreciated the cleanliness and our great location. However, we apologize for the breakfast offerings not meeting your expectations and the lack of utensils and hair blowers in your room. We also regret the issues with pests and the unavailability of staff during checkout. These are important concerns, and we're working to improve in these areas. We appreciate your understanding and hope to have the opportunity to provide you with a better experience next time. Sincerel... read more
Wasn’t allowed to check in until 3:20
Business response:
Dear Kapil, Thank you for your feedback. We apologize for the delay in your check-in. We understand how important it is to have a smooth arrival experience, and we regret that we were not able to accommodate you earlier. Our check-in time is set to ensure rooms are properly prepared for all guests, but we’ll review our procedures to improve in this area. We hope you’ll consider staying with us again in the future. Sincerely,Hotel Management
Rooms are old and require an upgrade. Didn’t feel comfortable in my room. I would probably not stay at this hotel going forward
Business response:
Dear Diana, Thank you for your feedback. We sincerely apologize that your experience did not meet your expectations and that you found the rooms to be in need of an upgrade. Comfort is a top priority for us, and we take your concerns seriously. We appreciate your comments, as they help us identify areas for improvement. We hope you will consider giving us another chance to provide a more comfortable stay in the future. Sincerely,Hotel Management
This was one of the worst hotels that myself or my staff has ever been to.
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,407 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.