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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel is way outdated, the carpet in the hallway outside of my room was missing, possibly being replaced but no carpet in the hallway. The room was not clean, I found hair in the beds, hair in the bathroom, hair in the telephone in the room. This is an “Extended Stay” but they did not have nir could they provide any dishes or utensils.
Business response:
Dear Robert, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We deeply regret any inconvenience, especially those related to the cleanliness of our hotel and guest rooms, as this is a core focus of our commitment to guest satisfaction. Additionally, we have noted your feedback about the dishware and regret the inconvenience caused. We will review the instance you mentioned with our team to ensure an excellent stay for every guest. We genuinely hope... read more
This property seemed to be serving as a shelter for the unhoused population. No soap or shampoo in room. Not enough towels per guest. In room Kitchenettes were not stocked, they required checking out any basics like cups, plates, utensils, etc. The included hot breakfast was coffee and instant oatmeal. Poor experience all around.
Business response:
Dear Caroline, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us another chance to restore your confidence in... read more
I had to unload my belongings without a cart and to take three trips to my car. The door was difficult to open. No instructions for that. The kitchenette is really dated and could use a refresh. The breakfast bar was a joke
Business response:
Dear Kim,We deeply regret that your experience fell short of expectations and appreciate you bringing these matters to our attention. The inconvenience of making multiple trips without a cart and encountering challenges with the door is unacceptable, and we apologize for the lack of available support and clear instructions. Additionally, we understand your concerns about the outdated kitchenette and how it could benefit from a refresh. Your feedback about the breakfast bar's limited offerings is also valuable, and we will ev... read more
When I arrived at the property, there was only one staff & she was showing guests to another room because there was an issue with their initial room. I waited in the lobby with two other guests for 15 minutes. She did get me checked in quickly. Considering this property is located in Torrance, I assumed it would be nicer than others, but it was not. There was hair in the bathtub, and there was dog poop not only outside almost the entire property, but even inside the building. When I walked up/down the stairs, I had to watche... read more
Business response:
Dear Nicole,We sincerely apologize for the shortcomings you encountered during your stay. The delays during check-in, as well as the condition of the property, are far from the standards we strive to maintain. Your feedback about the towels and housekeeping service is also concerning, as it’s important to us that guests feel cared for and supported throughout their stay. We understand how disappointing it must have been to face these challenges, especially when expecting more from the location. Rest assured, your comments wi... read more
Room is dirty, smell bud, no paper
Business response:
Dear Yutaka,We sincerely apologize that your room was not up to the standard you expected, and we understand how important a clean and comfortable environment is for a relaxing stay. We take your concerns seriously and will be addressing the issues with our team. Additionally, we will ensure that all necessary amenities are provided for future guests. We appreciate you bringing these matters to our attention and are committed to making improvements to enhance the experience for all. We hope to have another opportunity to wel... read more
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.