Extended Stay America - Los Angeles - Valencia

Business response:

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Extended Stay America. We are pleased to know that you had a decent experience during your visit. Our team works hard to provide comfortable accommodations, friendly service, and a welcoming atmosphere for every guest, and we truly appreciate your comments. Guest feedback is very important to us, as it helps us continue improving our property and services. We are grateful that you chose to stay with us and for taking the time to le... read more

Business response:

Dear Guest, Thank you for sharing your feedback with us. We are pleased to know that you found our staff super friendly and welcoming, as providing excellent service is very important to us. However, we sincerely apologize for the cleanliness issue you experienced with the floors. This is certainly not the standard we strive to maintain, and your concern has been shared with our housekeeping team for immediate attention and improvement. We truly value your feedback as it helps us enhance our guest experience. We regret the i... read more

Business response:

Dear Guest, We’re sorry that the overall cleanliness did not meet expectations. This was an oversight on our part, as all areas of the property should be thoroughly cleaned and maintained for our guests. Your feedback has been shared with our housekeeping team to reinforce greater attention to detail. We hope to have the opportunity to provide a cleaner and more comfortable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, It is great to hear you had a comfortable stay and felt at ease during your visit! We are glad the surrounding area added convenience and made your time with us even more enjoyable. Providing a relaxing and well-located experience is something we strive for every day. Thank you for choosing Extended Stay America—we truly appreciate your feedback and look forward to welcoming you back again soon! Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the unpleasant experience you encountered regarding cleanliness around the walkway area. Maintaining a clean and welcoming environment is very important to us, and we regret that this standard was not met. Please be assured that we are addressing this matter with increased monitoring and reminding guests of our pet policies to ensure proper cleanliness. Your comments are valuable and help us improve our overall guest experience. We truly appreciate your input and look forward to providi... read more

Business response:

Dear Guest, We regret to hear that your experience with our breakfast selection and coffee did not meet your expectations, and we apologize for any inconvenience regarding the laundry facilities. This is not the level of quality and service we strive to provide. Your comments have been noted and will be reviewed with the relevant teams to improve both our offerings and overall guest experience. We truly value your input, as it helps us identify areas where we can do better. We hope to have the opportunity to provide you with... read more