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Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not my favorite Room was dated, and though nonsmoking, had evidence of burn marks on bathroom counter. Bathroom shower wall was crumbling with water damage, no drain covers in sink or tub, tub slow to drain, refrigerator had obvious mold stains, many mystery stains on carpet. Bed was uncomfortable.
Business response:
Dear Guest,We’re sorry your experience didn’t reflect the level of comfort and quality we aim to provide. The conditions you described, from the bathroom maintenance concerns to the state of the flooring and furnishings, are certainly not up to standard. We’ll review your feedback with our team to prioritize necessary repairs and refresh efforts. Your comments about the furniture, drainage, and overall cleanliness have been noted, and we’re committed to making meaningful improvements. We are committed to prioritizing the com... read more
Great
Business response:
Dear Guest,Thank you for taking the time to review your stay at Extended Stay America. We're thrilled to know you had a pleasant stay with us. Whether it's the comfort of your room, the helpfulness of our team, or the overall experience, it's always rewarding to know we can provide a welcoming environment for your visit. Guests like you make what we do worthwhile, and we look forward to making your next stay just as enjoyable.Sincerely,Hotel Management
This has been home until I find a home I appreciate the work that they do to try and keep it together especially the trash room but u have folks that don’t know how to empty trash so thank u for trying to keep it together
Dirty
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our hotel's cleanliness was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Apart from this, we hope you had a good time. Please revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Managem... read more
The floors were dirty. There was no hand soap in the bathroom. The drawer of the nightstand was dirty. The staff were friendly and helpful.
Business response:
Dear Guest,Thank you for sharing your experience. We’re glad our team treated you kindly and was helpful during your visit. However, we’re sorry the condition of the room didn’t meet expectations. The concerns you mention are not the level of preparation we aim to provide, and we’ll be following up with our team to ensure better attention to these details moving forward. We appreciate your feedback and the opportunity to improve. We would like the opportunity to serve you better in the future and hope you will consider a ret... read more
Great service
Business response:
Dear Guest,Thank you for the generous review of Extended Stay America. It's always encouraging to know when our team makes a meaningful impression, and we're delighted that their efforts helped enhance your stay. Providing attentive and thoughtful service is something we care about, and we're grateful you took the time to recognize it. We loved having you as our guest, and we hope to see you in the near future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 4.2 star rating with 1,398 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.