Extended Stay America - Los Angeles - Valencia

Business response:

Dear Guest, Thank you for choosing Extended Stay America and for your uplifting review. We’re delighted to know our team made such a positive impression during your time with us. Creating a welcoming and supportive environment is always our goal, and it’s rewarding to hear that this came through on this stay. We will surely pass along your comments to the team, and we look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your perspective and for your continued loyalty. We regret that we did not meet your expectations during your recent stay and understand how important it is for accommodations to feel fresh, comfortable, and well cared for. Maintaining an inviting environment remains a top priority for our team. Ongoing improvements and enhancements are part of our long-term commitment to delivering a stay that meets expectations. We truly value your feedback and hope to welcome you back, so we can provide a... read more

Business response:

Dear Guest, We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Extended Stay America. Sincerely, Hotel Management