Extended Stay America - Los Angeles - Valencia

Business response:

Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay and the lack of blankets in your room. This is certainly not the experience we aim to provide our guests. We regret that we were unable to fulfill your request for additional linens, and we will address this with our team to prevent such inconveniences in the future. Your comments are invaluable to us as we work to improve our services, and we hope to have the opportunity to make your next stay ... read more

Business response:

Dear Guest,We’re sorry your visit did not meet expectations. It’s important that guests feel comfortable and supported, and we regret that this stay left a different impression. Your comments serve as a reminder that we have more work to do to provide a better experience. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next visit to the area.Sincerely,Hotel Management 

Business response:

Dear Guest,We’re truly sorry your stay did not meet expectations. A guest’s first impression upon entering the room should be one of comfort and cleanliness, and we regret that this wasn’t the case for you. What you described does not reflect the level of care we want every guest to experience, and we’re working with our team to make necessary improvements. We appreciate you giving us a chance and will use your feedback to ensure a more consistent and welcoming environment for all future guests. Please accept our apologies, ... read more

Business response:

Dear Guest,We're genuinely sorry that your stay didn't meet expectations. We understand how disruptive noise and unpleasant atmosphere can affect your experience. Cleanliness and comfort are important to us, and we'll address your concerns with our team to ensure improvements are made. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Hotel Management 

Business response:

Dear Guest,We’re sorry your experience did not meet expectations. Our goal is to provide a comfortable and well-maintained environment for all our guests, and it’s disappointing to know that this was not reflected in your stay. We take guest feedback seriously and are always working to improve the overall experience. Your comments will be shared with our team so that necessary adjustments can be made. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Ma... read more

Business response:

Dear Donna,We sincerely apologize for the many frustrations you encountered during your stay. From the delayed check-in to the unpleasant atmosphere and maintenance concerns, this is certainly not the experience we want for our guests. The condition of your room, the lack of supplies upon arrival, and the out-of-service elevator all added unnecessary challenges, and we regret that our standards were not met. While kitchenware and toiletries are kept at the front desk to ensure cleanliness for every guest, we understand this ... read more

Business response:

Dear Stephanie,We sincerely apologize that your experience did not meet expectations. Navigating the stairs with luggage is certainly not ideal, and encountering cleanliness concerns in shared spaces only adds to the frustration. A properly functioning kitchenette and a peaceful night's rest are essential, so it's disappointing that these aspects were not up to standard. While we are glad to hear that the bed provided some comfort, we recognize that the overall condition of the accommodations should have been better. We valu... read more

Business response:

Dear Jason,We sincerely apologize for your experience. It's disappointing that the room's condition did not meet expectations and that maintenance issues affected your stay. We are actively working on property improvements and ensuring our rooms are properly maintained and thoroughly cleaned. Your comments are valuable to us, and we will share them with our team to make the necessary enhancements. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Managem... read more