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Extended Stay America - Louisville - Alliant Avenue
- Hotels
- Louisville, KY
About this business
Location details
1650 Alliant Ave., Louisville, KY, 40299, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Noisy Room Here is the one-night stay feedback 1. Toilet not working. Hotel staff suggested to pull the level manually every time use the toilet 2. Smoking smell in the room even hotel is smoke-free. Hotel staff shared one spray that also is fragrance-free 3. AC is very noisy 4. Breakfast is horrible. No fruits, juice, curd nothing except bars
Business response:
Sourabh, we sincerely apologize for the problems you encountered in your room and regret the inconvenience caused due to the noise issue. Our goal is to provide a comfortable and stress-free stay, and we are sorry we fell short of this. We are taking corrective measures to ensure it does not happen again. Please consider giving us another chance to redeem ourselves in the future. Sincerely, General Manager
Smelly loud Room had bad smell, AC unit made a whistling noise, people who was in the room above ours was very noisy jumping on floor late at night I complained and they still were noisy
Business response:
Shawn, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable night, and please give us another chance to serve you better in the future. Sincerely, General Manager
Smells like smoke. No frills for sure. No ammenities. Hotel smells like smoke and/or musty.
Business response:
I received a copy of your review for our hotel and wanted to take a moment to personally respond. I was very disappointed to see that you did not enjoy your stay with us. In response to your feedback, I will be meeting with our team to discuss ways that we can improve all our guest’s experiences. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the next time you're in town.
Never will stay again at an Extended Stay First off, I put on my reservation 2 adults, one 17 year old child and one 11 year old child. They gave me a room with a pull out for my kids that would be fine however it was the size of a twin bed, my 17 year old son is 6 foot 3 and 300 pounds they weren't fitting and of course they said they were booked and don't have roll away beds. My 11 year old had to sleep on the couch cushions on the floor. The continental breakfast is fruit, oatmeal, prepackaged muffins and granola bars. Oh... read more
Business response:
Thank you for taking the time to write a review of your stay. We make every effort to provide our guests with a great stay, so we are sorry to hear that you didn't have a good experience, especially with the reservations in your room. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
not so good been here in Louisville for 2 weeks now... this hotel not much better that last. the bed is really uncomfortable. the hotel is really dated and needs a lot of improvement. probably wont stay here again
May be try other hotels in the area Lots of things didn't go well with our stay. First of all we had booked 2 non-smoking rooms with 2 double beds. When we arrived at the hotel at night no one was there at the reception and have to wait for 10-15 minutes, before I could locate that person relaxing in Courtyard. Then we were told that they only have 1 double bed rooms available. And then in one of the rooms we had bad smoking smell. When we complained we got a fabreeze sprayed on to the room only - had not choice but to stay ... read more
Hotel had a lot of deferred maintenance and was dirty. Staff was very nice despite hotel condition
Business response:
Thank you for the feedback about your stay at our hotel. While I appreciate your kind comments about the friendliness of our staff, I am very sorry that the condition of our hotel did not meet your expectations. In response to your feedback, we will continue to work on improving our hotel. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
lousy The room was not cleaned during my stay. The AC was removed and installed back after I complained I am still waiting for a copy of the receipt. Breakfast was very weak as to food
Not clean! Room was not clean. Had to get glasses from front desk so we could drink. The glasses were dirty. Dust and cobwebs above the refrigerator. Soap scum in the shower. Tub had a brown hue to it, no one has cleaned it who knows how long. Contacted Extended Stay the night we were there and to date they have not responded. Not what we are used to from an Extended Stay!
Business response:
Thank you for providing us with details about your stay. The situation you described regarding the room's cleanliness is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have taken the appropriate actions and have meet with our housekeeping staff to ensure your experience is not repeated. I also apologize that our front desk staff did not explain our new dishware policy to you upon check-in. I will make sure our staff clearly communicates our hotel policies to our gue... read more
Frequently asked questions about Extended Stay America - Louisville - Alliant Avenue
How is Extended Stay America - Louisville - Alliant Avenue rated?
Extended Stay America - Louisville - Alliant Avenue has a 3.6 star rating with 1,250 reviews.
When is Extended Stay America - Louisville - Alliant Avenue open?
Extended Stay America - Louisville - Alliant Avenue is open now. It will close tomorrow at 12:00 a.m.