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Extended Stay America - Louisville - Alliant Avenue
- Hotels
- Louisville, KY
About this business
Location details
1650 Alliant Ave., Louisville, KY, 40299, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again This hotel needed remodeling 20 years ago. And the bathroom floor hasn’t been carefully cleaned around the edges in ages. “Deluxe suite” pullout couch mattress was a twin size and was gross and badly stained. How is this listed on the same star rating as a Holiday Inn or Ramada I will never know! I could’ve paid half the money to have a similar experience!
Business response:
Dave, thank you for staying with us and for sharing your observations. We appreciate all comments, negative and positive, which help us improve our services in general. Please accept our apologies for the housekeeping service issues in your room. We want to exceed our guest's expectations - especially in regards to our room's condition, and we're sorry this was not your experience. Your review has been shared with our housekeeping team in order to avoid what you experienced. Also, we will also share your valuable comments re... read more
Needs a lot of work. The rooms are very small with no amenities. I will not stay there again. Very overpriced
Business response:
Thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, ... read more
Probably nicer in 1974. Lots of people hanging around sitting on their cars in the parking lot.
Business response:
Thank you for your feedback. We are sorry for the inconvenience caused due to the other guests on the property and regret your stay was not a pleasant one. We take the safety and security of all of our guests very seriously, and our well-trained associates are capable enough to handle any kind of situation. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Not smoke free We were given the last room available for the night which was a bit scary when the front desk person had to go check to make sure it was vacant. When we went to our room, the hallway was unkept and covers were off the overhead lights. When we opened the door to our room, we were hit with the strong odor of cigarettes. We immediately went back down and the front desk person agreed to return our money (which is more involved when it is through hotels.com but it has been done). The service was fantastic and the e... read more
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered with our property and are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping team for review and action. We value your comments and hope you will give us another chance to redeem ourselves. Sincerely, Hotel Management
Property, common areas, room absolutely filthy...will never stay there again.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
The place was extremely filthy and had shady people up all night roaming the halls and hanging by the three exits of the building.NOT A SAFE PLACE DONT STAY
Business response:
Thank you for your feedback. I will address this with my staff.
Frequently asked questions about Extended Stay America - Louisville - Alliant Avenue
How is Extended Stay America - Louisville - Alliant Avenue rated?
Extended Stay America - Louisville - Alliant Avenue has a 3.6 star rating with 1,250 reviews.
When is Extended Stay America - Louisville - Alliant Avenue open?
Extended Stay America - Louisville - Alliant Avenue is open now. It will close tomorrow at 12:00 a.m.