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Extended Stay America - Louisville - Alliant Avenue
- Hotels
- Louisville, KY
About this business
Location details
1650 Alliant Ave., Louisville, KY, 40299, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We apologize for your experience and we appreciate your feedback. We will make it right.
Good location but the hotel is in serious need of updating and cleanliness. Breakfast consists of bad coffee and oatmeal and nothing else.
Business response:
Thank you for sharing your feedback. We are pleased to know you liked our location, but we are sorry for the cleanliness issue you encountered and regret the disappointment you had with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast offerings. We hope to host you back in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
The location of the property was wonderful. All in all, it seemed like a safe location. However, the overall condition of the hotel and its rooms were dirty, run-down, and unkempt. The staff were outside smoking most of the time that we were there. The sink in our bathroom was clogged. The mattress in the hide-away bed was terribly uncomfortable. The continental breakfast was a joke-literally some muffins, oatmeal packets (no bowls), and coffee.
Business response:
Thank you for choosing to stay with us. We are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
The rooms smell really bad they are super short staff they had one guy in the front desk and doing the room cleaning we didn’t receive the room we had requested thank god it was only two nights but the smell was terrible
Business response:
We apologize for the unpleasant smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and we are sorry the odor compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust, and we hope you will give us that chance in the future. Sincerely, Hotel Management
Never again Bathroom sink had so much hair in it from previous guest that it wouldn’t drain; they do not have nor provide hair dryers... only hotel I have EVER been to that doesn’t provide hair dryers. Adjacent guests continued to make smelly food that permeated the walls and stunk up my room.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered. We have asked our housekeeping team to be more diligent going forward. Kindly note, in-room amenities and other articles such as toiletries are available and complimentary at the front desk. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The room we stayed in smelled like humidity and dirty carpet. The scent was less after opening the door and circulating air. Unfortunately our room also had bedbugs. My husband and I are both covered in bites.
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Not the best! The room wasn’t what we paid for, it was dirty The guy is absolutely lazy ! Even when I called in to ask him about leaving my glasses! He is the one that passes the buck - to lazy to look or even write my number down
Business response:
Deborah, we sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
The employees were very nice and were working every time we saw them. Bed linens had not been changed and we had to ask for clean bedding, which we changed ourselves. The “free” breakfast was granola bars. Seems like it is struggling to stay open.
Business response:
Please accept our apologies for issues with your room. Your feedback is being shared with our team to ensure steps are taken to prevent such oversights going forward. We are committed to providing excellent service and the freshest of accommodations, and we hope you'll be staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Louisville - Alliant Avenue
How is Extended Stay America - Louisville - Alliant Avenue rated?
Extended Stay America - Louisville - Alliant Avenue has a 3.6 star rating with 1,250 reviews.
When is Extended Stay America - Louisville - Alliant Avenue open?
Extended Stay America - Louisville - Alliant Avenue is open now. It will close tomorrow at 12:00 a.m.