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Extended Stay America - Louisville - Alliant Avenue
- Hotels
- Louisville, KY
About this business
Location details
1650 Alliant Ave., Louisville, KY, 40299, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
To small . dont look like the pictures. I thought i room was bigger and the t.v did not work good
Business response:
We are sorry you weren’t happy with the size of your room and apologize for the maintenance issue you had in your room. Your feedback is discussed with the concerned team for review and action. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
The hotel was quite run-down. It had the smell of old smoke in the hall and the room. The breakfast was coffee and a granola bar or prepackaged muffin. The staff were friendly.
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Lisa Jones First of all the second agent was not friendly, also my toilet overflowed, and I was advised to come to the front desk and got a plunger, the chairs were damaged or rather old in the room, and the room smiled like an animal just left the room, maybe use frebreze or something of that nature. It states that a continental breakfast, maybe atleast have some bottled water.
Business response:
Lisa, thanks for sharing your review. We apologize that you experienced so many difficulties during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Run away from this hotel. This hotel is filthy and smelly. The service is grumpy and filled with snide remarks. The security door on the side of the hotel does not lock and leaves the hotel open for anyone to enter.
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. We are working with our staff to make sure we are paying the proper attention to these areas. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Very disappointing. Good hotel 15 yrs ago but not good now
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Lost water pressure one morning and after it returned toilet didn't flush. Tried to call front desk and no dial-tone. When I spoke with front desk about toilet he said he wasn't sure what to tell me other than to give it time to build back pressure. After 45 minutes it still didn't work.
Business response:
We sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our guests deserve a clean, well maintained, and comfortable suite while staying with us. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
WoW what an experience First I was checked into a room that someone else was in. That was very scary. Second room the refrigerator did not work front desk agent came down and flipped the breaker and it started up again. A little while later I smelt something burning. When she flipped the breaker the stovetop had been switched to on previously glad I did not leave the room before I noticed and turned it off. The smell was terrible from the stovetop issue. Overall a pretty bad experience even for the price. You expect a poor q... read more
Business response:
Jordan, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Staff was not very courtious the stay was ok but the halls were not very clean and stains in the carpet.Room was ok.
Business response:
Gary, it is very disheartening to read you were unhappy with your stay. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve. On a positive note, we are happy you liked our location. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, Hotel Management
Not good enough even with the low price We step in our room and it looked like it had not been cleaned in days. Trashed piled high on the counter and in the bin.
Business response:
We want every guest to have a comfortable stay and I am truly sorry we fell short in making that happen for you. We're sorry we let you down with regard to the cleanliness of your room. We have procedures in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. Our housekeeping director has been informed and will take whatever action is needed to prevent a future occurrence. We hope you will reconsider a future stay as we would we... read more
Frequently asked questions about Extended Stay America - Louisville - Alliant Avenue
How is Extended Stay America - Louisville - Alliant Avenue rated?
Extended Stay America - Louisville - Alliant Avenue has a 3.6 star rating with 1,250 reviews.
When is Extended Stay America - Louisville - Alliant Avenue open?
Extended Stay America - Louisville - Alliant Avenue is open now. It will close tomorrow at 12:00 a.m.