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Extended Stay America - Louisville - Dutchman
- Hotels
- Louisville, KY
About this business
Location details
6101 Dutchmans Ln., Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon entering the first thing I find is a USED UNFLUSHED TOILET..Cabinets in kitchen absolutely reeked and all of the drawers, kitchen, dresser and nightstand were bubble blistered like they had been wet for sometime.
Business response:
Thank you for being our guest. We sincerely apologize for the issues you encountered in your room when you were here. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Cigarette smoke. Cigarette smoke everywhere. Very noisy. Shabby room. Found spider and bug.
Business response:
Pamela, thank you for writing about your stay. Please accept our apologies for the cleanliness issue you encountered and apologize for the noise issues you experienced due to the neighboring guests. We wish we would have known about these issues as we would have resolved the problem by changing your room. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
The hotel is in a very good location accessible to expressway and restaurants but it is very poorly run. The kitchen had bugs in it, the wi fi was extremely slow and the cable for the TV only worked half the time. Most of the folk staying there were workers who hung out in the parking lot playing music, drinking and making lots of noise every night.
Business response:
Laura, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Nasty The room smelled like an ashtray to the point that my clothes stunk that I had hung in the closet for the next work day. Yet, it was a 'no smoking' room. Carpet made my feet filthy and bathroom floor was sticky, had to wear shoes and couldn't go bare foot. Damaged walls. Dust caked on lamps, a/c air just circulated dust and cig smoke smell. Filled with allergens. Gross.
Business response:
Please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
We are sorry to know that we did not meet your expectations. Please accept our apologies for failing to provide you with a stay you deserve. We hope you will consider staying with us again in the future. Sincerely, Hotel Management
Front desk clerk was very rude. Never again. We stayed their during VEX IQ event but no good experience with the hotel. Breakfast was a bag of small muffin. This hotel sucks !!! Very unpleasant experienced. NEVER AGAIN!!!
Business response:
Thank you for your feedback about your recent stay with us. It was disturbing to read about your experience at our hotel. This is not the impression we like our guests to leave with. We assure you a "rude" staff is not acceptable and I will be working with my team to correct this. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospitality you should have experienced during this stay. Sincerely, Hotel Management
No breakfast, Internet was terrible and charged extra, staff also terrible.
Business response:
We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Louisville - Dutchman
How is Extended Stay America - Louisville - Dutchman rated?
Extended Stay America - Louisville - Dutchman has a 3.3 star rating with 1,825 reviews.
When is Extended Stay America - Louisville - Dutchman open?
Extended Stay America - Louisville - Dutchman is open now. It will close tomorrow at 12:00 a.m.