Extended Stay America - Lubbock - Southwest

Business response:

Dear Julian, Thank you for your kind words and for recognizing the excellent service you received during your stay at Extended Stay America. We are delighted to know that our team was able to meet your expectations and make your experience a positive one. Providing courteous, attentive, and professional service is a top priority for us, and your feedback reaffirms the efforts of our staff. It’s always rewarding to hear that our dedication to guest satisfaction is appreciated. We truly value your stay and look forward to welc... read more

Business response:

Dear Okwudili, Thank you for your kind words and for recognizing the warmth and professionalism of our front desk staff. We’re thrilled to hear that every team member made a positive impression throughout your stay. However, we sincerely apologize that your room felt damp and outdated. Your comfort is very important to us, and we are actively working on improving room conditions to ensure a fresher, more modern guest experience. Your honest feedback is truly appreciated and helps us prioritize necessary upgrades. We look for... read more

Business response:

Dear Guest, We sincerely apologize for the issues you encountered, including the cleanliness concerns and maintenance problems with the elevator and room door. Your safety and comfort are our top priorities, and we are addressing these matters promptly with our housekeeping and maintenance teams to ensure improvements. We appreciate your patience and understanding as we work to enhance our guest experience. We hope you will consider staying with us again so we can provide you with a better stay. Sincerely, Hotel Management 

Business response:

Joshua, We appreciate your great review! We try our best to provide and exceed your expectations. Were so happy to see we were able to do that during your stay. We hope to see you again soon.