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Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was pleasant. Everything in the room functioned, it is just a little past its prime. I also found a Starburst on the floor by the bed and the desk. Either they weren’t attentive while cleaning or they were rushing.
Business response:
Dear Sheryl, Thank you for your feedback. We are glad you found our staff pleasant and your room in working order. We apologize for the oversight in cleanliness and will address this with our team to ensure more attention to detail. We hope to welcome you back to Extended Stay America for an even better stay in the future!Sincerely,Hotel Management
Wasn’t happy with the tv. A lot of the channels were not working such as only 10 out of how many were available was working. After explaining to the staff the issue, I was told that it was bad reception that night. I stayed there for 4 days and it never worked.
Business response:
Dear Derrick, Thank you for your feedback. We apologize for the inconvenience you experienced with the TV during your stay. It is unfortunate that the issue persisted despite being brought to our attention. Your comments have been shared with our maintenance team to ensure this problem is addressed promptly. We appreciate your patience and hope to provide you with a better experience in the future.Sincerely,Hotel Management
I didnt like that an hour after breakfast was put out there was no more breakfast. Breakfast is 0630-930 and there was never enough breakfast. Elevator was in and out of service. Other than that it was ok. Staff was nice.
nice
Business response:
Dear Eddie,We are delighted that you enjoyed your stay at Extended Stay America. Your satisfaction is our priority, and we appreciate your positive feedback. Should your travels bring you back to the area, we look forward to welcoming you again for another pleasant experience.Sincerely,Hotel Management
Clean, spacious room for a fair price in a safe, quiet area of town. Convenient location, courteous staff - all things considered, it was a very comfortable stay for the weekend. Would stay here again.
Great for the price
Business response:
DearEVG, Thank you for being our guest and sharing feedback about your visit. It is nice that you enjoyed your time with us and that our services met your expectations at the given price. We hope to welcome you again at Extended Stay America when your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 4.1 star rating with 566 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.