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Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Devan, Thank you for your positive review!
Business response:
Monica, Thank you for your feedback. We hope that in the future you will choose to stay with us again.
The people at the front desk were amazingly kind and helpful! Loved each of them.
Business response:
Susan, Thank you for your positive feedback! We here at the Extended Stay America always try to give our guests the best customer service experiences. We look forward to being your "home away from home" next time you are traveling.
We came in town for graduation and stayed 2 nights. Beds were firm but comfortable. There was a stale smell but nothing too bad. Bathrooms were a little dingy. Overall, it was a decent place to stay at a good price.
Business response:
Thank you for being our guest. We are glad to read you had an overall pleasant stay and liked your room. However, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for your positive review of your stay! We are happy to know that you enjoyed your time with us.
It’s was just ok. Won’t stay again though.
Business response:
We are sorry that your stay wasn't up to your expectations and hope that you will give us another opportunity to change your mind.
I had a good stay here, everything was clean, it was a little noisy but tolerable.
Business response:
Eric, We appreciate your positive feedback and are glad to hear that you enjoyed your stay!
My stay in Lubbock The stay in general was ok. The room was dirty, soap stains on the sinks, toothpaste splatter on the bathroom sink, could see that they missed cleaning the floor in the bathroom, no coffe pot upon request (we are out of coffee), no ice on premises , food particles in the microwave etc. VERY DISAPPOINTED. The area was good the outside windows where pretty dirty as well trying to see out and check on my vehicle.
Business response:
Thank you for staying with us and for your candid review. We are glad you had a pleasant stay overall. However, we regret we were not able to meet your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Amanda, We apologize for any issues that you encountered with the staff during your stay. We strive to make stay a positve one for each and every guest. If you would like to speak with management about the specific issue please feel free to call the hotel. We hope that you will stay with us again in the future.
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 4.1 star rating with 566 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.