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Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
need lot of improvement Hotel is well located, at check in, we were told we didn't have room ( booked since Jan) but later they fixed problem and we got the room. Room was smelly and old, looked that haven't been updated in good long time. During my stay they never went to clean the room up. Need to update carpet and windows, full of sand.
Business response:
Dear Nidia, Thank you for choosing us. We are glad that our location was perfect for your needs. However, we are sorry for the frustrations caused when not finding your reservations but happy that our team resolved this quickly. The cleanliness and condition of the room that you mentioned did not meet up to our standards. We have noted your observations and will work on improving the same. Please give us another opportunity to have you as our guest, and we are confident we can replace this experience with a much more positiv... read more
No coffee pot
Business response:
We apologize for the inconvenience of not having a coffee pot. We try to stay stocked up with anything our guests might need.
Business response:
Thank you for your review of our property, we are glad we were able to provide you with a good stay.
Business response:
Thank you for your positive review of our property, we are glad we were able to provide you a great experience.
easily accessible and very polite staff.
Business response:
Thank you for your positive review of our property. I'm glad we were able to provide you with a great stay and hope you choose us to be your "Home away from home" in the future.
The front desk clerk was so friendly. Very welcoming
Business response:
Thank you for your positive review of our property! We are glad that we were able to provide you with a "home away from home" experience.
I would stay again, 50$ deposit for dogs isn’t right. I was reimbursed for that but there are other hotels that don’t charge. I have a service dog but still had to put up deposit.
Business response:
Hello and thank you for your positive review of our property. I apologize for any miscommunication on our part when it comes to our deposit policy though. The 50 you paid was an incidental deposit for your stay, not your service animal. We do not charge for service animals. Again, thank you for your review and we hope that you will stay with us again!
Nice area
Business response:
Thank you for your positive review of our property. We hope that you will choose to stay with us again in the future!
The room had not been properly inspected. Two lamps didn't work, the TV did not work properly and the tub drained very slowly.
Business response:
Dear Danny, thank you for staying with us. We are sorry to read you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything works properly in each suite. We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and look forward to having you back with us in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 3 star rating with 1,319 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.