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Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cigarette Smell My room smelled like cigarettes. Not like some had smoked 1 or 2. This room smelled like a Nevada casino…
Business response:
Chandler, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a... read more
Business response:
Thank you for your response! We are happy to see that you enjoyed your stay with us and hope you stay with us again in the future.
Business response:
Thank you for your feedback. We hope you will stay with us in the future.
I’ll take it over Motel 6 For all the signs they have posted of the cleaning supplies this place “uses”, there’s almost a mildew smell that hits you as soon as you walk in the front door. Carpet was heavily stained. I asked at check in if there were ice machines on every floor? Kim replied..We don’t have any ice machines but you do have ice trays inside the freezer. My thought was…Ok. What she Meant to say was…But you have ice tray (one) inside the freezer. And it was cracked. Very busy weekend in Lubbock. I would stay there... read more
Business response:
Leonisio, Thank you for your review of our hotel. We apologize for any problems you had while staying with us. Please feel free to contact the property with any other concerns you may have. Thank you once again.
Fine place to stay Overall it was fine, great location. Service was good, look past the few blemishes, good place to stay
Business response:
Betty, Thank you for your review of our property. We are glad to hear that you enjoyed your stay with us!
It was ok
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Just very basic. Picture of the room looks warm and inviting but was really just an okay bed and bathroom. A coffee maker in the room would have been nice. Desk staff were friendly.
Business response:
Thank you for being our guest. It's nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We look forward to welcoming you back soon. Sincerely, Hotel Management
Dated, need new carpet. TV control, with no working battery. Front desk lady was not able to open controller and change battery, she eventually gave me a newer TV control! So service is OK
Business response:
Thank you for your review. We are sorry for the issues you encountered and regret the inconvenience caused. Your feedback will be shared with the appropriate team members to address the problems you outlined. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 4.1 star rating with 566 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.