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Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
3 out of ten Pictures of the hotel on the app are not what the hotel looks like in real life
Business response:
Dear Arnulfo, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for your feedback on our property. Please let me know if there is anything we can do to better your experience in the future.
Ugh Toilet was backed up prior to entry into room
Business response:
Dear John, we appreciate you for being our guest and taking the time to leave feedback. Although we are glad you enjoyed most aspects of our hotel, we are sorry to read about your experience in the room. We have discussed your review with the housekeeping team to make the necessary corrections. We appreciate your comments and hope to have another opportunity to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Hotel close to good food places. Texas Roadhouse and Rudy's BBQ. Good location, close to shopping mall and Texas Tech.
Business response:
Thank you for your review of our hotel. We here at the Extended Stay America are glad that we were able to provide you with a positive stay!
Decent hotel. The elevator sounded like it was going to break every time you got on it.
Business response:
Thank you for your review of our hotel, we are glad that we were able to provide you with a positive stay!
Easy access from the road. Limited parking. Facility was easily accessible
Business response:
Erika, thank you for making Extended Stay America a part of your travel plans. We are thrilled to know our location was ideal for your trip and that you were satisfied with our service and facilities. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
They had water issues
Business response:
Thank you for your review of our property. We apologize for the issues you encountered during your stay and we hope that you will give us another chance to give you a better experience!
Need vending machines
Business response:
Ger, Thank you for posting a review of your recent stay. We hope you overall enjoyed your stay with us. That said, we are sorry for not meeting all your expectations. It was a pleasure hosting you, and we hope this will not stop you from choosing us again. Sincerely, Hotel Management
Front desk was very friendly. Room was not cleaned before our arrival.
Business response:
Corrie, thank you for being our guest. We are pleased to know you were impressed with our front desk staff and its service. That said, we are sorry for not providing you with fresh and clean accommodation upon your arrival. We truly appreciate your patience and have shared your concerns with our housekeeping team for better improvement in our service delivery. We wish to have another opportunity so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 4.1 star rating with 594 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.