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Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel smelled like it hadn't be thoroughly cleaned in ages. Bedroom was somewhat clean. Most of the attention was focused on the bed and bathroom.
Business response:
Dear Sarek, It is glad that you had a pleasant stay. Unfortunately, your room did not meet your needs during this visit because of cleanliness problems. We always welcome feedback to help make future guests stay more comfortable. Our housekeeping team is reviewing and will ensure such issues are never repeated. Thank you for choosing us; it was our pleasure hosting you. We hope to see you again soon.Sincerely, Hotel Management
Business response:
Thank you for your review of our property! We are glad that we made a good impression and we hope that you will choose to stay with us again in the future.
Business response:
Thank you for your review of our property! We are glad that we made a good impression and we hope that you will choose to stay with us again in the future.
Business response:
Thank you for your review of our property! We are glad that we made a good impression and we hope that you will choose to stay with us again in the future.
need lot of improvement Hotel is well located, at check in, we were told we didn't have room ( booked since Jan) but later they fixed problem and we got the room. Room was smelly and old, looked that haven't been updated in good long time. During my stay they never went to clean the room up. Need to update carpet and windows, full of sand.
Business response:
Dear Nidia, Thank you for choosing us. We are glad that our location was perfect for your needs. However, we are sorry for the frustrations caused when not finding your reservations but happy that our team resolved this quickly. The cleanliness and condition of the room that you mentioned did not meet up to our standards. We have noted your observations and will work on improving the same. Please give us another opportunity to have you as our guest, and we are confident we can replace this experience with a much more positiv... read more
No coffee pot
Business response:
We apologize for the inconvenience of not having a coffee pot. We try to stay stocked up with anything our guests might need.
Business response:
Thank you for your review of our property, we are glad we were able to provide you with a good stay.
Business response:
Thank you for your positive review of our property, we are glad we were able to provide you a great experience.
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 3 star rating with 1,236 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.