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Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had not been properly inspected. Two lamps didn't work, the TV did not work properly and the tub drained very slowly.
Business response:
Dear Danny, thank you for staying with us. We are sorry to read you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything works properly in each suite. We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and look forward to having you back with us in the future.Sincerely,Hotel Management
DON'T STAY HERE! Had to request another room because original room smelled like dead fish and light fixture was broken and laying on the counter. Second room was not very clean either. Food dried on counter. Elevator needs maintenance. My kids wouldn't even ride it.
Business response:
Dear Guest, thank you for taking the time to share your feedback. Please accept our apologies for the problems with your room and any inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further.Sincerely,Hotel Management
Below Standard Hotel was well below standards. Room smelled, refrigerator was dirty inside and out, restroom was not clean, hallways were dirty, front lobby was not clean. The hotel is overpriced!
Business response:
Thank you for taking the time to offer your feedback on our property. I do apologize that your stay was not up to standard and hope that you will give us another opportunity to show you that this experience was the exception.
3 out of ten Pictures of the hotel on the app are not what the hotel looks like in real life
Business response:
Dear Arnulfo, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for your feedback on our property. Please let me know if there is anything we can do to better your experience in the future.
Ugh Toilet was backed up prior to entry into room
Business response:
Dear John, we appreciate you for being our guest and taking the time to leave feedback. Although we are glad you enjoyed most aspects of our hotel, we are sorry to read about your experience in the room. We have discussed your review with the housekeeping team to make the necessary corrections. We appreciate your comments and hope to have another opportunity to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Hotel close to good food places. Texas Roadhouse and Rudy's BBQ. Good location, close to shopping mall and Texas Tech.
Business response:
Thank you for your review of our hotel. We here at the Extended Stay America are glad that we were able to provide you with a positive stay!
Decent hotel. The elevator sounded like it was going to break every time you got on it.
Business response:
Thank you for your review of our hotel, we are glad that we were able to provide you with a positive stay!
Easy access from the road. Limited parking. Facility was easily accessible
Business response:
Erika, thank you for making Extended Stay America a part of your travel plans. We are thrilled to know our location was ideal for your trip and that you were satisfied with our service and facilities. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 4.1 star rating with 566 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.