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Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They had water issues
Business response:
Thank you for your review of our property. We apologize for the issues you encountered during your stay and we hope that you will give us another chance to give you a better experience!
Need vending machines
Business response:
Ger, Thank you for posting a review of your recent stay. We hope you overall enjoyed your stay with us. That said, we are sorry for not meeting all your expectations. It was a pleasure hosting you, and we hope this will not stop you from choosing us again. Sincerely, Hotel Management
Front desk was very friendly. Room was not cleaned before our arrival.
Business response:
Corrie, thank you for being our guest. We are pleased to know you were impressed with our front desk staff and its service. That said, we are sorry for not providing you with fresh and clean accommodation upon your arrival. We truly appreciate your patience and have shared your concerns with our housekeeping team for better improvement in our service delivery. We wish to have another opportunity so that we can make it up to you. Sincerely, Hotel Management
Disappointing Was not as advertised, much older and dilapidated. We were given a room that did not look anything like the room advertised. Only after raising multiple concerns and complaining were we moved to a room close to what was advertised.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Business response:
Dear Valued Guest, Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We greatly appreciate your time and your response.
It was next to a Texas Roadhouse which was convenient.
Business response:
Dear Valued Guest, Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We greatly appreciate your time and your response.
Business response:
Thank you for your review!
Needs Attention Never found staff at desk. Bad smell in room. Sink leaking.
Business response:
We apologize for the issues you had with your stay. We hope to make it right next time you visit us. Thank you
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 4.1 star rating with 566 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.