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Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your review of our property, we are glad we were able to provide you with a good stay.
Business response:
Thank you for your positive review of our property, we are glad we were able to provide you a great experience.
easily accessible and very polite staff.
Business response:
Thank you for your positive review of our property. I'm glad we were able to provide you with a great stay and hope you choose us to be your "Home away from home" in the future.
The front desk clerk was so friendly. Very welcoming
Business response:
Thank you for your positive review of our property! We are glad that we were able to provide you with a "home away from home" experience.
I would stay again, 50$ deposit for dogs isn’t right. I was reimbursed for that but there are other hotels that don’t charge. I have a service dog but still had to put up deposit.
Business response:
Hello and thank you for your positive review of our property. I apologize for any miscommunication on our part when it comes to our deposit policy though. The 50 you paid was an incidental deposit for your stay, not your service animal. We do not charge for service animals. Again, thank you for your review and we hope that you will stay with us again!
Nice area
Business response:
Thank you for your positive review of our property. We hope that you will choose to stay with us again in the future!
The room had not been properly inspected. Two lamps didn't work, the TV did not work properly and the tub drained very slowly.
Business response:
Dear Danny, thank you for staying with us. We are sorry to read you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything works properly in each suite. We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and look forward to having you back with us in the future.Sincerely,Hotel Management
DON'T STAY HERE! Had to request another room because original room smelled like dead fish and light fixture was broken and laying on the counter. Second room was not very clean either. Food dried on counter. Elevator needs maintenance. My kids wouldn't even ride it.
Business response:
Dear Guest, thank you for taking the time to share your feedback. Please accept our apologies for the problems with your room and any inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further.Sincerely,Hotel Management
Below Standard Hotel was well below standards. Room smelled, refrigerator was dirty inside and out, restroom was not clean, hallways were dirty, front lobby was not clean. The hotel is overpriced!
Business response:
Thank you for taking the time to offer your feedback on our property. I do apologize that your stay was not up to standard and hope that you will give us another opportunity to show you that this experience was the exception.
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 4.1 star rating with 594 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.