Extended Stay America - Lubbock - Southwest

Business response:

Marisa, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Hillis, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for the review. We are sorry for the issues you had with the elevator and cleanliness; we will diligently to correct these problems. Also, your concern regarding our hotel update will be discussed with our management team for future enhancements. We value your feedback and hope you will choose us again for a much-improved experience. Sincerely, Hotel Management 

Business response:

Rebecca, thank you for choosing to stay with us. We are happy to know you rested well on your comfortable bed and that overall you had a pleasant time with us. However, we are sorry for not meeting your expectations with our property. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope to have the opportunity to serve you again. Sincerely,... read more

Business response:

Brandie, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Crystal, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management 

Business response:

Crystal, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Louisa, all of us at Extended Stay America appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed your stay and the excellent service provided by our staff. All of us at Extended Stay America look forward to having you back soon. Sincerely, Hotel Management