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Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel seemed older and run down and outfitted with cheap furnishings and constructed of cheap materials. The "breakfast" was the barest minimum; packaged muffins and instant oatmeal packets. They didn't have a king room available when we arrived, which was what we reserved, but they did give us a free night's stay at another date. I did like the lounge chair and the air conditioning was refreshing.
Business response:
We thank you for the review. Although, we are sorry we weren’t able to provide you with the room of your choice, we are happy our team made up for the inconvenience. We also apologize that our breakfast offerings were not to your liking. We appreciate your observations for our facilities and have taken a note of it. We hope you give us an opportunity again to serve you better in the future. Sincerely, General Manager
Stay was nice just prefer queen beds instead of full size...
Business response:
Todd, thank you for choosing Extended Stay America - Lubbock – Southwest. We are pleased you had an overall nice stay and enjoyed being with us. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
Business response:
David, thanks for the four-star rating of your stay at Extended Stay America - Lubbock – Southwest. We are pleased to know you had an overall great experience. We invite you to visit us again soon. Sincerely, General Manager
Good /Bad My check in was tentative, even though I had confirmation. That was all worked out graciously. When I woke the next morning, I was covered in bites. They weren't bed bugs, I think a mosquito in my room? I won't chance it again!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Business response:
Jessica, we appreciate you taking the time to share your positive rating regarding your experience at Extended Stay America Lubbock - Southwest. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope to be your first choice every time you visit this area. Sincerely, General Manager
Just run down.
Business response:
Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
not too bad for the price staff was super friendly, no issues at all
Business response:
Thank you for sharing your positive feedback about Extended Stay America - Lubbock - Southwest. We are glad to know you were impressed not only with our courteous associates but also with the value we offer. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
The stay was overall good. The gentleman that checked us in told us our room number pretty loudly with other customers in the room. Most hotels will just write it on the card. The room was nice, but the floors were a little sticky.
Business response:
Thank you for choosing Extended Stay America - Lubbock - Southwest for your stay. We are glad that you liked your room, but we are sorry that you were unhappy with our front-desk service. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Business response:
Thank you for sharing your experience. We are happy your overall visit was a pleasant one. However, we’re sorry for not living up to your expectations and regret the inconvenience caused. We hope the positive aspects of your visit will bring you back to our hotel again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 4.1 star rating with 566 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.