Extended Stay America - Lubbock - Southwest

Business response:

Jon, Thank you for sharing your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager 

Business response:

Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Lubbock - Southwest. Sincerely, General Manager 

Business response:

Thank you for choosing our hotel for your stay. I sincerely apologize for not living up to your expectations. We will share your comments with regard to breakfast with our food and beverage staff to see where we can make improvements. Hairdryers are available and complimentary at the front desk at any time. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope you will give us a chance to impress you on a future visit. Sincerely, General Manager 

Business response:

Jose, thank you for your fantastic rating. We're pleased you stayed at Extended Stay America - Lubbock - Southwest and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager 

Business response:

Thank you for taking the time to share your experience. I am pleased to read you were well assisted by our staff and that your overall experience at our hotel was to your liking. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. 

Business response:

Thank you for taking the time to share your experience. I am glad to see you were well accommodate with excellent customer service and affordable rates for your room. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. 

Business response:

I appreciate you taking the time to write a review of your experience with us. I am so excited to hear that you enjoyed your stay and that you had a seamless check in. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.