Extended Stay America - Lubbock - Southwest

Nancy 

on Expedia

a year ago

Hard to get in the room with the Key Card, bathroom door was very dirty, under the bed had trash looked liked it never been cleaned, under the AC unit dirty, mattress was old, torn and stained. Elevator did not work stair way was dirty. 

Kieffer 

on Expedia

a year ago

Tengan en cuenta que este hotel ofrece estadia extendida y por ende las personas dejan su aroma en las habitaciones, desafortunadamente me toco una habitación con un fuerte olor a orina animal y ese olor particular a encerrado, podrían echarle mas ganas a ese tema, uno paga para ir a descansar no para ir a lidiar con cosas como esta, no volvería a ir honestamente, a menos que tengan un cambio radical. 

Diana 

on Expedia

a year ago

Awful. The lady at the desk was very nice. I had traveled long and she said they had no public restroom but she allowed me to use hers. Got to our room and it wasn't ready. It appears they began to clean it and forgot to finish it. Trash on counter, bed stripped. No maid service there no other room so she refunded us and apologized. The windows throughout the hotel were so dirty and many of them did not shut and were not in place. So what does that say about heating and cooling and safety? Will never consider staying in this... read more

Greg 

on Expedia

a year ago

Texas trip This was one of the worst places I ever stayed in a long time. Will never go there again. 

Kelly 

on Expedia

a year ago

The hotel is older and has not had many updates or improvements. It appears to be a location that construction workers occupy or live in for extended periods of time. The bed was surprisingly comfortable but the sheets were old and scratchy. It is dog friendly but the smell in the halls and rooms was nasty, also smelled of marijuana. There was no breakfast, no ice machine, no dishes in the kitchenette unless you requested and paid for them. Will not return. 

Brittany 

on Expedia

a year ago

Save your money Was not the best experience. We had to switch rooms the first day we got there because room was dirty . Second room was ok but still had to buy bleach spray for the showers and wipe down everything. The exit by our room smelled like weed. There was no cleaning crew. 

Jana 

on Expedia

a year ago

Our room was not clean. Trash had not been taken out from prior use. The door would not shut completely so it would not lock. The floor was sticky. The front desk staff was very kind and hard working.