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Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked a room here through Expedia about 2 months ago, only to be told upon arrival that they did not have any rooms. I immediately called Expedia to get my money back. They directed me back to the hotel. I have sent emails, called and left messages with front desk staff and I am yet to have a member of management return my call to discuss my refund. I guess, in essence, they're just going to blatantly steal my money from me and give me a big middle finger while doing it. Thanks Extended Stay - WELL PLAYED!
Business response:
Dear Brian, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Hotel room wasn’t clean, mold in bathroom, stains on chair, sheets were stained. Changed room, it was a little better, sheets were clean. Needs to be renovated and cleaned.
Business response:
Dear Corinne, We sincerely apologize for the cleanliness issues you encountered during your stay. This is certainly not the experience we aim to provide our guests. We appreciate you bringing these concerns to our attention, and we will address them with our housekeeping team immediately. We are also in the process of making improvements to ensure a more comfortable and enjoyable stay. We hope to have the opportunity to welcome you back for a better experience.Sincerely,Hotel Management
I would not recommend for my worst enemy to stay at this hotel.
Business response:
Dear Michelle, Thank you for your candid feedback. We deeply regret that your experience with us fell so far below your expectations. Providing a clean, comfortable, and welcoming environment is our priority, and it’s clear we missed the mark during your stay. Please know that we are addressing your concerns to make the necessary improvements. Your input is invaluable to us, and we hope to have the chance to welcome you back and provide the positive experience you deserve.Sincerely,Hotel Management
It was disgusting, everything was disgusting,
Business response:
Dear Cheyenne, Thank you for sharing your feedback. We are truly sorry to hear that your experience was unsatisfactory. Cleanliness and guest satisfaction are top priorities for us, and we take your concerns very seriously. Please rest assured that we will address the issues you’ve mentioned with our housekeeping team to ensure this does not happen again. We value your comments and hope you will consider giving us another chance to provide a more comfortable stay in the future. We look forward to welcoming you back.Sincerely... read more
Horrible customer service. The manager was unorganized, not helpful and rude.
Business response:
Dear Jayme, Thank you for your feedback. We sincerely apologize for the poor customer service you experienced, especially with our management team. This is not the level of service we strive to provide, and we will be addressing your concerns to ensure a more organized and professional approach moving forward. Your experience is important to us, and we hope to have the opportunity to better serve you on your next visit. We look forward to welcoming you back!Sincerely,Hotel Management
For double occupancy you get one wash cloth and two drying towels. The first night the room we were in wasn’t clean and the manager that came on the next morning said that the room didn’t suppose to be rented because it was clean
Business response:
Dear Ron, Thank you for your feedback! We apologize for the cleanliness issues you experienced during your stay and understand how frustrating this can be. Our team is committed to maintaining high standards, and we will address this matter with our housekeeping staff to ensure it does not happen again. We appreciate your patience and understanding, and we hope you will consider staying with us again in the future. We look forward to welcoming you back!Sincerely,Hotel Management
This place smelled trash. Checked in, went to the room and left less than 5 minutes later. Requested a refund but probably won’t get it. Funny thing is the guy who checked us in said he understood why we were not staying there.
Business response:
Dear Marilu,Thank you for taking the time to share your experience. We are deeply sorry to hear about the unpleasant odor in your room and the discomfort it caused during your stay. This is not the standard we strive to uphold, and we understand how distressing this must have been. We appreciate your feedback about the check-in process, and we will address this with our team to ensure we better assist our guests moving forward. Regarding your refund request, we encourage you to reach out to your booking platform to assist yo... read more
The keypad on the door didn’t work properly, even the employee barely got in and I was told if I wanted in the room she would have to open the door. The building had a gross smell.
Business response:
Dear Guest,Thank you for your feedback. We apologize for the inconvenience you experienced with the door keypad and the unpleasant smell in the building. These issues are not reflective of the standards we strive to maintain. We are addressing the keypad malfunction and will investigate the odor to ensure a more pleasant environment for future guests. Your comfort is important to us, and we regret that your stay was affected. We appreciate your input and hope you will consider staying with us again to experience the improvem... read more
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 3 star rating with 1,270 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.