This profile has been claimed by the business owner or representative.
Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nasty and loud. No breakfast even though sure said it did. Not enough towels, weird smell and the TV didn’t even work what a joke!!
Business response:
Dear Dana, Thank you for sharing your feedback regarding your recent stay at our hotel. We understand how frustrating these incidents must have been, and we sincerely apologize for not meeting your expectations and providing an excellent experience. We are dedicated to improving the overall guest experience by addressing your concerns. We aim to provide you with a better and more enjoyable stay that reflects the high standards we strive to maintain. Sincerely,Hotel Management
Disappointing, to say the least The first room we were in was terrible. Someone had smoked in a non-smoking room and the smell had permeated the room. The desk clerk said they had tried many things but could not remove the odor. The carpet was also badly stained. Overall room condition left much to be desired. The night clerk was sympathetic about our situation but no other room was available when we checked in. She did a very good job finding us a better room the next day that was definitely better, but we would rate it as ... read more
Business response:
Dear Michael, Thank you for choosing us and sharing your experience of your recent visit to our hotel. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting your expectations. Our dedicated housekeeping team works hard to keep the room updated and checked thoroughly before delivering it to the guest, but we will discuss this with them to review any missing spots and make improvements. Our expert team is already at work to ensure the seamless delivery of the best hotel exp... read more
We left after 5 min. The hall smells of pot, people yelling and room was disgusting.
Business response:
Dear Jack, Thank you for sharing your review. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
After making reservations, hotel did not have any rooms available
Business response:
Dear Jimmy, We are sorry for the issues you experienced with your reservation. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. Please return, and we will provide you with a wonderful experience.Sincerely,Hotel Management
Pretty basic Pretty basic hotel. Not much in the way of comfort or amenities. Not the best part of town.
Business response:
Dear Chris, Thank you for reviewing our hotel. We deeply regret that we fell short of your expectations and would like to apologize for any inconvenience you may have experienced during your stay with us. We understand that this may have impacted your overall experience, and we genuinely apologize. We sincerely hope that you will consider giving us another chance to serve you in the future and allow us to make things right by providing you with the kind of experience that you rightfully deserve.Sincerely,Hotel Management
Business response:
We apologize that we didn't meet your expectations for your stay. We hope that you will give us another opportunity to serve you in the future.
Lazy management Went to check in and the lady at the front desk said they didn’t have any rooms that were clean so I would have to contact hotels.com and get a refund, now I have to wait 7-10 business days before I see that refund
Business response:
Dear Guest, Please accept our sincere apology for your concerns with our front desk and the cleanliness issues you experienced during your visit. What you experienced is unacceptable and does not represent the standard we aim to maintain. We will address your feedback with our entire team as we take these comments seriously and want to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. In the meantime, please feel free to contact us directly i... read more
Would not recommend
Business response:
Dear Robert, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so and we apologize for any concerns that may have kept you from having an outstanding stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 3 star rating with 1,270 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.